Serve as primary client liaison to plan, schedule, and deliver projects on scope, timeline, and budget. Coordinate cross-functional teams, track milestones, manage risks, prepare status reports, translate client needs into tasks, and identify account growth opportunities.
We are seeking a proactive and detail-oriented Project Account Manager to oversee client accounts and ensure the successful delivery of projects from start to finish. This role serves as the primary liaison between clients and internal teams, balancing relationship management with project execution. The ideal candidate combines strong communication and organizational skills with the ability to manage timelines, budgets, and expectations in a fast-paced environment.
Key Responsibilities
- Act as the primary point of contact for assigned client accounts, ensuring strong relationships and client satisfaction.
- Lead project planning, scheduling, and execution to deliver on agreed scope, timeline, and budget.
- Coordinate cross-functional teams (design, engineering, operations, etc.) to meet project goals.
- Monitor progress, track milestones, and proactively address risks or issues.
- Manage budgets, prepare status reports, and provide clients with clear project updates.
- Translate client needs into actionable tasks and ensure internal alignment.
- Identify opportunities to grow existing accounts through additional services or solutions.
Qualifications
- 3–5 years of experience in project management, account management, or a related role.
- Strong background in managing client-facing projects from initiation to delivery.
- Excellent organizational and time-management skills, with keen attention to detail.
- Ability to communicate clearly and effectively with both clients and internal stakeholders.
- Strong problem-solving skills and adaptability in fast-changing environments.
- Proficiency with project management and CRM tools (e.g., Asana, Trello, Jira, Salesforce).
- Bachelor’s degree in Business, Communications, or related field (preferred).
- PMP, CAPM, or similar certification is a plus.
Similar Jobs
eCommerce • Information Technology • Professional Services • Retail
Lead complex projects across multiple work streams, ensuring stakeholder alignment and timely delivery while managing relationships, risks, and compliance.
Top Skills:
Google SuiteMS OfficeSalesforceZoho
Agency • Marketing Tech
The Digital Project/Account Manager oversees client projects from initiation to completion, managing team expectations, client communications, and ensuring project quality while leading collaboration and business processes.
Top Skills:
ClickupCmsCSSFigmaGoogle WorkspaceHTMLParallaxSlackWordpressZoom
Security
The National Account Project Manager oversees the management of 450-550 national account projects, coordinating order processing, installations, and customer communications. Responsible for tracking project statuses, ensuring timely execution, and collaborating across teams to resolve issues.
Top Skills:
Microsoft Dynamics 365ExcelMicrosoft OutlookMicrosoft Teams
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
