Program Success Portfolio Manager, Global Learning & Development

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you will be doing
As a key member of the Global Learning & Development (GLD) Program Success Team, this role is responsible for aligning our learning and enablement organization through strategic portfolio prioritization and operational excellence. You will serve as a central connector across Program Success and the GLD learning supply chain, ensuring initiatives are well-scoped, resourced, and executed with clarity and consistency.
This role blends strategic planning, program management, and cross-functional coordination to ensure our most critical enablement efforts are delivered effectively. You'll work closely with leaders across Learning Business Partners, Learning Solution Studios and Innovation teams to drive visibility, accountability, and impact.
Key Responsibilities

• Facilitate prioritization ceremonies and ensuring thorough discovery and alignment across Program Success Centers of Excellences (COEs).
• Advance strategic initiatives by managing resource requests, enablement plan submissions, and project progression through GLD Project Management.
• Maintain and evolve a published catalog of available and leverageable COE programs to support transparency and reuse.
• Oversee budget planning and management for Program Success, ensuring financial alignment with strategic priorities.
• Establish and manage operational cadences, including recurring reviews, communications, and cross-functional checkpoints to ensure visibility and accountability.
• Coordinate strategic planning and execution cycles, including goal setting, progress tracking, and alignment across Program Success initiatives.
• Support executive visibility and decision-making by preparing strategic updates, dashboards, and insights that reflect progress against goals and surface risks or opportunities.
• Lead cross-functional strategic projects, coordinating across stakeholders to ensure timely delivery and measurable outcomes.
• Develop and maintain standards for initiative tracking, compliance, and reporting to support continuous improvement and operational excellence.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of related experience in sales, sales enablement, or sales operations, or similar function; with exposure to strategic planning and cross-functional program management.
• Familiarity with AI-driven learning technologies and analytics tools, with the ability to leverage data and automation to enhance program effectiveness, optimize resource allocation, and inform strategic decision-making.
• Experience in learning and enablement, with a strategic mindset and operational rigor.
• Ability to translate organizational goals into actionable priorities and drive alignment across teams.
• Strong analytical and reporting skills, with a focus on outcomes and impact.
• Proven ability to influence and collaborate across diverse teams, including senior leaders.
• Proactive, self-directed approach to managing deliverables and driving results.
• Excellent communication skills, with the ability to synthesize complex information and engage stakeholders effectively.
• Growth mindset and ability to leverage organizational knowledge to drive innovation and improvement.
• Ability to manage multiple priorities under pressure and meet deadlines.

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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