Program Manager

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The MGH Center for School Behavioral Health conducts clinical research, develops and implements effective school-based behavioral health programs, and informs policy to expand access to school-based behavioral health. We partner with hundreds of schools to develop and test interventions and have several ongoing research studies and implementation programming.
The Clinical Research Program Manager must possess the ability to work independently, under general supervision, providing oversight of lab operations and assistance in carrying out various research projects. Responsible for the management of multiple clinical research studies, general program operations, and the direct hiring of Clinical Research Coordinators, Training Managers, Programmers, and other staff. Serves as the key liaison with sponsors, IRB, core laboratories, site PIs, as well as all levels of study staff. Supervises day-to-day activities of team members to provide guidance, input, and problem-solving techniques and to facilitate growth and professional development. Plays a key role in establishing infrastructure for building school and community partnerships statewide and nationally. Contributes key project management and operations support for iDECIDE, the Center’s flagship school-based behavioral health program. Will also coordinate trial initiation, patient recruitment, and expedite project approval and study start-up time. Responsibilities also include participation in developing and maintaining standard operating procedures for the projects, developing advertising strategies to support recruitment activities, oversee budget management and subcontracts with associated institutions.
This job will require strong organizational skills as well as strong people skills to work effectively with lab members, vendors, and department administrative staff as needed to facilitate the research goals of the Center. Strong computer and organizational skills for maintaining large data sets would be beneficial as well as knowledge of various project management tools.

 

Key Responsibilities:

• Develop and maintain standard operating procedures (SOPs) for assigned projects.
• Manage study budgets and subcontracts with affiliated institutions.
• Supervise daily administrative operations of all study staff.
• Write and maintain operations manuals.
• Participate in policy and procedure development for clinical studies.
• Coordinate multi-center trials in collaboration with NIH, Department of Public Health, PCORI, and private foundations.
• Report study progress at investigator meetings.
• Responsible for overarching administration within the center, such as onboarding vendors, new staff, and overseeing timesheets.
• Hire, train, onboard, and support Clinical Research Coordinators, Project Managers, Training Managers, Programmers, and other staff.
• Serve as the primary liaison with sponsors, IRBs, core laboratories, site PIs, and study staff.

Qualifications:

• Bachelor's degree with mastery of the research process, independent of field of study is required. Master’s Degree or PhD preferred.
• Experience with community-based research is strongly preferred.
• Minimum 5 years in clinical research setting with experience.
• Prior supervisory experience required.
• Strong analytical, communication (written and verbal), quantitative, problem-solving, and organizational skills required. Basic typing and computer skills, including document preparation and Excel spreadsheet capabilities, and medical terminology required.
• Attention to detail and working under deadline pressure are essential.  
• Strong interpersonal and leadership skills with the ability to train, supervise, mentor, and support team members effectively.
• Excellent judgment and ability to make independent, effective decisions in appropriate situations.
• Team building and conflict management skills. Ability to promote collaboration and communication within and beyond the team.
• Prior experience with Monday.com or other CRM software is preferred.
• Prior experience with Workday is preferred.

 

Primary Administrative Duties:

·       Support management of grant budgets across PIs, including salary planning for the PI and research staff.

·       Direct QA activities related to human subject’s research compliance (IRB application oversight, auditing of processes and materials, coordination of Electronic Lab Notebook compliance).

·       Coordinate purchasing (infrastructure and supplies) for the Center with departmental administration.

·       Coordinate engagement of external contractors as needed.

·       In conjunction with the PIs, develop and implement new research protocols including design, data collection systems, and institutional review board approval.

·       Responsible for hiring, training, and orienting new staff as well as facilitating regular performance reviews for existing staff.

·       Serve as a liaison to external collaborators for financial and IRB matters.

·       Maintain website for specific programs/initiatives within the lab, as well as the overall lab website, in collaboration with web designers/administrators.

·       Integrate maintain CRM software to support establishing and maintaining school and community partnerships.

Primary Management Duties:

·       Supervise the overall operation and smooth functioning of the Center, including delegating tasks and responsibilities to other members.

·       Interview candidates, reviews resumes and CVs.

·       Review and write job descriptions for open positions.

·       Carry out annual performance evaluation of the staff.

·       Train and independently supervise staff, student interns, sponsored staff, and volunteers in specific procedures.

·       Supervise, teach, and advise all members on established protocol and data analysis.

·       Oversee all purchase order requisitions by other members, prepares special orders, web orders, check requests, expense reports, corporate card reconciliations, and vendor agreements.

·       Work independently to resolve billing disputes between vendors and Accounts Payable

·       Assist PIs with preparation for conference presentations and written published articles.

·       Assist PIs in identifying funding opportunities, applying for grants. 

·       Assist Center Director with scheduling and communications.

·       All other duties as assigned.

 

Hybrid

 

101 Merrimac Street

 

40

 

Regular

 

Day (United States of America)

Pay Range

$62,004.80 - $90,750.40/Annual

Grade

7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework