Senior Program Manager, Contingent Workforce

About the teamZillow’s Contingent Workforce Program team sits within the Employee Service & Operations (ES&O) organization and plays a vital role in managing our dynamic contractor and contingent labor population. The team is responsible for aligning people, processes, and systems to ensure a consistent, compliant, and high-quality experience for contingent talent across the business.
Focused on operational excellence and cross-functional partnership, the team streamlines workflows, strengthens support systems, and partners with Product, the People Org, and other Shared Services to deliver scalable solutions that support business agility and an exceptional contingent worker experience.

About the role

As Senior Program Manager, Contingent Workforce Program, you will lead the strategy and execution of Zillow Group’s contingent workforce operations. Reporting to the Senior Manager of ES&O Programs, you’ll be responsible for building and evolving a program that is efficient, compliant, and designed around the needs of both contingent workers and their managers.

In this highly cross-functional role, you’ll partner with stakeholders across Sourcing, HR Compliance, Product, IT, Legal, and the Employee Service Center to drive centralized processes, governance, and continuous improvement. This is an exciting opportunity to shape how Zillow engages with contingent talent, ensuring a seamless and scalable experience that supports the company’s broader workforce strategy.
 

You Will

• Lead the end-to-end strategy, operations, and continuous improvement of the contingent workforce program, centralizing ownership under ES&O and ensuring all contingent worker types are managed consistently and effectively.

• Lead the strategy for our emerging global contingent workforce.

• Design and implement a scalable program framework and strategy, encompassing  worker classification, compliance, onboarding/offboarding, and full lifecycle management.

• Oversee and optimize hiring and onboarding workflows including streamlined hardware/software provisioning that enables manager direct access and engagement. 

• Drive compliance by conducting regular audits of worker classification and policy acknowledgements, and implement a robust governance plan to ensure data integrity and operational consistency.

• Partner with Product & Technology to prioritize and deliver system enhancements (Beeline, Workday), resolve integration issues, and develop a 1-2 year product roadmap for ongoing support and innovation.

• Champion a culture of knowledge sharing and enablement by developing and maintaining up-to-date, self-service content for managers and HRBPs, and streamlining support channels.

• Own the systems and tools that track labor usage and spend; create training and change enablement resources to support adoption and ensure alignment with key partners.

• Serve as the point of escalation for complex program issues, offering subject matter expertise and resolution strategies.

• Partner cross-functionally with Strategic Sourcing, Legal, Finance, and Procurement to support intake processes, vendor/supplier evaluation, RFPs, commercial negotiations, budget alignment, compliance requirements, and sourcing strategies.

• Use data and KPIs to proactively identify, categorize, and prioritize process improvement opportunities, and create operational plans to execute on them. 

• Lead cross-functional projects from discovery through implementation, including project planning, stakeholder engagement, and change management execution.

• Analyze workforce and vendor data to identify trends, guide strategic decisions, and optimize resource allocation and partner value.

• Lead the end-to-end vendor lifecycle—from intake and performance tracking to integration and renewal planning. 

• Deliver actionable insights to People partners and business leaders to support workforce planning, budget forecasting, and headcount visibility across client groups.

• Drive a consistent experience for contingent workers by aligning onboarding, access, and support processes to FTE practices —while adhering to classification requirements.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 7+ years of experience designing, implementing, and leading large-scale contingent workforce programs in complex, fast-paced environments.

• Deep expertise in contingent workforce best practices, including domestic and global compliance, worker classification, and contractor testing requirements.

• Proven track record managing MSP, VMS, and other vendor relationships, with a focus on performance optimization, compliance, and innovation.

• Strong analytical skills, with the ability to interpret data, identify trends, and translate insights into actionable program improvements.

• Demonstrated ability to drive change and transformation, building consensus and influencing stakeholders at all levels.

• Highly collaborative, with experience working across shared services and matrixed organizations.

• Comfortable navigating ambiguity and providing clarity and structure in evolving environments.

• Self-starter who thrives with minimal oversight and is motivated by process efficiency, compliance, and delivering business value.

• Excellent communication, project management, and stakeholder engagement skills.
   

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences 
 

Preferred Qualifications

• Experience with global contingent workforce programs and international labor regulations.

• Familiarity with leading VMS and MSP platforms and related technologies.

• Experience with change management and leading large-scale process or system transitions.

• Experience in technology-driven organizations or high-growth environments.

• Certified Contingent Workforce Professional (CCWP) certification

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.