Product Training Specialist

Product Training Specialist

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings for our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar Risk Analytics, located in Boston, MA, works with market participants across the commercial real estate (CRE) lending spectrum. Our solution provides lenders with the ability to better target business, appropriately price loans, make informed approval of credits, actively manage their portfolio with robust stress testing and surveillance measures, assess refinance risk and execute with a disciplined framework. Our clients include both public and private lenders, ranging from commercial banks and financial institutions to pension funds and insurance companies as well as government and rating agencies.

This position is located in Boston, MA and is in office Monday through Friday.

Role Description: We are looking for a dedicated and client-oriented Product Training Specialist to join the growing Boston-based team.  This role requires a combination of knowledge of our risk product, portfolio analytical skills and client communication skills. The role is to help facilitate clients’ product adoption process and ensure a high level of client satisfaction.  The individual will be responsible for servicing the product to our clients post sale throughout the support phases, with a focus on providing clients with training and support on data requirement, product implementation and user guidance.  This individual needs to be a self-starter who can work both independently and a part of a larger team.  

Responsibilities:

• Develop and maintain implementation best practices, document procedures, and create and update product and training materials for external clients through various methods (i.e. videos, presentations, user guides, job aids, etc.).
• Educate clients on data requirements, product features, and functionality.
• Maintain ongoing communication with clients to ensure they are updated on product new features and enhancements. 
• Gather and evaluate feedback to improve client experience and product offerings.
• Promote positive and engaging client experience.
• Collaborate with internal resources to resolve problems in a timely and efficient manner.
• Collaborate with other organization members including product and marketing to create a knowledge base and promote training offerings.

Qualifications:

• Bachelor’s degree preferably in finance, real estate, or accounting from an accredited, not-for-profit University or College.
• A track record of commitment to prior employers.
• 2+ years of experience in commercial real estate, banking, or lending.
• Previous experience creating and presenting user/product training materials.
• Prior experience in customer service, client support and interactions.
• Exceptional experience in customer service, involving effective communication and relationship-building with clients through phone, email or in-person interactions.
• Sound knowledge in Microsoft Office Suite (Excel, Word, and PowerPoint) and data analysis skills.
• Positive attitude, team player, enthusiastic to learn.
• Ability to work in a fast-paced working environment and manage multiple tasks and priorities.

What’s in it for you?   

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.  

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.  

Our benefits package includes (but is not limited to):  

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug  
• Life, legal, and supplementary insurance  
• Virtual and in person mental health counseling services for individuals and family  
• Commuter and parking benefits  
• 401(K) retirement plan with matching contributions  
• Employee stock purchase plan  
• Paid time off  
• Tuition reimbursement  
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent) 
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups  
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks  

This position offers a base salary range of $81,000- $109,000, based on relevant skills and experience and includes a generous benefits plan.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.  

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing