Product Support, Senior Associate - Benefits

Job Description
The Benefits Product Team is an innovative group within Connected Commerce, focused on expanding Chase's business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences. Our mission is to deliver a curated, personalized benefits experience that is relevant and valuable to every Chase customer, enabling them to understand, access, and celebrate their benefits.
Job Summary
As a Product Support Senior Associate within the Benefits Strategy & Operations team, you will collaborate with the Benefits' Strategy & Operations Manager to ensure successful deliverables, promote process improvements, and document enhanced ways of working. Your role will involve reinforcing Agile control standards, managing business controls, overseeing the Benefits' system profile, and supporting reviews of change records, policies, and audits. You will embody JPMorgan Chase values to foster psychological safety within the team and contribute to continuous improvement through routines, documentation, coordination, and oversight.
Job Responsibilities

• Maintain key meeting and deliverable calendar, help prepare agendas, assist in meeting facilitation, document notes, follow-up on action items, and contribute to the development of presentation decks for leadership and stakeholder routines (e.g., Cabinet, Product BUR, All Hands) to showcase achievements and foster engagement and discussions
• Collaborate with internal and external partners to monitor and coach team on Agile control adherence, evaluate changes to policy and regulation updates, and Control Change Manager requests, and help prepare process documentation, procedures, and audit readiness materials
• Assist in enhancing internal onboarding, operating model resources, as well as employee onboarding activities, coordinate continuous learning sessions, and help host tool demos (e.g., Jira, Jira Align, Confluence)
• Support the coordination of weekly status updates ensuring new workstreams are included and summaries are prepared for leadership communication
• Help prepare for retrospectives, SurveyMonkey feedback surveys, and problem-solving sessions to identify opportunities, summarize solutions, and track completion of enhancements
• Assist in fostering team engagement and cohesion by brainstorming and planning ice breakers, social hours, and coordinating logistics and fun activities during offsites
• Aid in system access profile reviews and updates for ongoing maintenance

Required qualifications, capabilities and skills

• 3+ years of experience in managing multiple workstreams in fast-paced environments
• Excellent organizational skills and attention to detail for coordinating meetings, agendas and deliverables
• Professional presentation development and engagement skills, including detailed tracking of notes and action items
• Experience with process mapping, procedure creation and control reviews of changes to policy and standards, as well as collaboration with Business Controls and Audit teams
• Exposure to Agile methodologies, creating psychological safety especially during retrospectives, and performing process improvement analysis
• Competent with tools like Confluence, Teams, Jira, Controls Change Manager, Excel, and PowerPoint
• Bachelor's degree or equivalent experience

Preferred qualifications, capabilities and skills

• Familiarity with tools such as Jira Align, Agile Central, Menti and SurveyMonkey
• Develop creative ideas for engaging teams through creative ice breakers and team-building activities
• Ability to maintain a positive attitude amidst shifting priorities and evolving responsibilities to support a growing team

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.