At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Our Research team exists to ensure our Product teams understand our customers better than our customers know themselves. We do this through conducting training for the organization; providing coaching and feedback to designers & PMs and helping the organization make data-driven decisions through primary and secondary research that cuts across our product teams and extends beyond our current customers. We blend quantitative and qualitative research methods to help the organization understand the why, how much, who, what, and so what.
About the role:
We’re looking for a Product Researcher to work fluidly and collaboratively with the rest of the organization. You’re an experienced mixed methods researcher with a wide range of qualitative and quantitative research methods. You love experimenting with research and can always find an optimal method for the job and constraints at hand. When the right method doesn't exist, you invent it. We are an AI-first company, so you also have to be comfortable using AI as a partner in getting work done or building custom GPTs or Gems to accelerate the way you work. You know when to engage with teams in Design, Product, Engineering, Data Science and which questions to ask, where to probe, and how to land insights across a business. You believe that customer research is everyone's business and democratize it whenever you can. You know that true insights cannot be "delivered", but must be "developed". You’re passionate about products and believe great experiences are always inspired by a deep understanding of people.
How you’ll make an impact:
- You will create the conditions for product success, by providing strategic research that the team needs at all stages of the product lifecycle, and developing into a growing knowledge center that ensures human empathy and informs product decisions.
- Facilitate research events, using appropriate tools and protocols to understand stated and unstated needs and pain-points.
- De-risk investments by conducting mixed research methods, develop insights that guide our product strategy across teams in Product, Design, Engineering and Data Science.
- Inform multiple product road maps through your research insights.
- Increase the velocity and volume of research within Klaviyo through partnerships, lunch and learns, and at least quarterly “top findings” synthesis.
- Drive changes to product and design through synthesizing and communicating research findings into meaningful recommendations and actionable results in order to inform business decisions. We do not conduct research to deliver reports, we conduct research to help the organization make better decisions faster and our insights should be direct about those decisions.
What we're looking for:
- 3+ years designing and executing mixed method research projects that influence business decisions.
- For this role, we are especially interested in a researcher with some background in statistics and survey design
- Experience developing or combining research methods to achieve more actionable insights.
- Experience in user-centered design principles, UX standards and fundamental user behaviors.
- Ability to provide thought leadership within the organization to help us stay true to our value of putting the customer first.
- Bachelor or Master degree in HCI, Design, Sociology, Anthropology, Cognitive Psychology or a related field
Nice to have:
- Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form.
- You believe that "fun" and "engaging" are as important to research as "robust" and "insightful." You bring joy to research, while ensuring data integrity and validity.
- Knowledge of research methods and tools for conducting research across devices, with various customer segments and markets (including international).
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Top Skills
Klaviyo Boston, Massachusetts, USA Office
We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have hubs in Denver, London and Sydney.
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