The Product Owner leads an Agile team, prioritizing the backlog to deliver product features, enhance user experience, and drive business value through collaboration and user story management.
Role and Scope of Position:
The Product Owner (PO) is a member of the Agile team responsible for creating user stories, prioritizing and maintaining the team backlog for a team to deliver on the product’s features and epics to deliver business value. The PO is responsible for implementing and delivering new digital capabilities and/or enhancements to current digital products (desktop, mobile and mobile app) that directly impact critical business goals including company targets and customer satisfaction.
The Product Owner (PO) is a member of the Agile team responsible for creating user stories, prioritizing and maintaining the team backlog for a team to deliver on the product’s features and epics to deliver business value. The PO is responsible for implementing and delivering new digital capabilities and/or enhancements to current digital products (desktop, mobile and mobile app) that directly impact critical business goals including company targets and customer satisfaction.
Essential Functions:
- Supports online capabilities to deliver process improvements, and system enhancements using the Agile methodology.
- Lead Agile scrum team for digital products and assist in contributing to attainment of customer satisfaction goals through product enhancements and programs that deliver validated business/customer value.
- Ability to lead meetings to discuss issues, identify and recommend resolution
- Be responsible for the various Agile ceremonies Backlog Refinement, Sprint Planning, PI Planning
- Create, maintain, prioritize and deliver on team backlog
- Collaborate with the members of the Agile Release Train (ART) and any other partners to investigate, gather and evaluate proposed technical solutions for the features identified by the Product Manager.
- Decompose features into detailed and well written user stories that effectively translate into a detailed plan which the scrum team will use to turn business requests into functionality that drives business value.
- Identify and accurately document the acceptance criteria in the user stories through SME knowledge, use cases, collaboration with ART and input from the scrum team
- Prioritize user stories to support the iterative development process from build to launch
- Provide acceptance and sign off for completed user stories. This includes confirming the user story meets the acceptance criteria, appropriate acceptance testing was completed, validating the quality, attending a demonstration of the user story, and verifying that it meets the definition of done.
- Collaborate with other product owners, ART, release teams and key stakeholders to support, coordinated delivery of product roadmaps and strategic plans
- Support the development of new functional flows to improve the digital customer experience.
- Support creation of customer journeys and translates into digital customer experiences that meet their current needs and anticipate their expectations.
- Facilitate the development process and product lifecycle by crafting comprehensive User Acceptance Test (UAT) strategies and actively engaging in UAT to ensure product quality and customer satisfaction.
- Leverage online tools to support segmented and customized online experiences.
- Participate in the development of user experience goals, user stories and provide recommendations (self- determined or team options) that can be used to improve self-service capabilities or support.
- Support both the business and technical understanding of the customer experience, back-end technologies/capabilities and business operations.
- Work collaboratively with business and all support partners to drive cross-functional alignment.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- The ideal candidate must demonstrate a keen awareness of the user experience while seeking opportunities for self-service adoption.
- Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources.
- Ability to manage a team backlog through creation of user stories, prioritizing stories, and accepting stories in a fast-paced environment, with acute attention to detail.
- Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs.
- Possess initiative to think several steps ahead in the digital environment and anticipate needs of customers and employees.
- Be comfortable bringing new ideas to the team that align with the Digital Roadmap, growth and vision
- Desire to work collaboratively and experienced in driving projects to completion.
Education:
- Undergraduate degree in Communications, Computer Science, Psychology, Digital Marketing, Business Administration, Marketing or Management or equivalent experience.
Experience:
- At least 5 years' work experience preferably working with customer facing and or digital products/projects, using an Agile/Iterative and or Lean methodology.
Licenses & Certifications:
- PO certification or motivation to become certified necessary-required within 1 year in the job
Working Conditions:
- Ability to travel within Eversource territory and to onshore vendor partners as required (approximately 15% of time).
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
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Compensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$113,000.00-$125,550.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Top Skills
Agile Methodology
Digital Marketing
User Acceptance Testing (Uat)
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