Product Owner , Intermediate - Remote US

Responsibilities:

• Lead products through the "Smile Product Realization Process", including but not limited to, collaborating with peers to support efforts in Marketing, Revenue Operations, Licensing, Training, Legal, and more. 
• Own the product backlog and monthly/quarterly cadence – write user stories and acceptance criteria, prioritize feature development, plan iterations, and minimize roadblocks for engineers.
• Facilitate core Scrum ceremonies, including but not limited to, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
• Act as a subject matter expert for all technical aspects of the product suites for the engineering team by identifying and removing complex technical and organizational roadblocks that impede sprint progress.
• Guide cross-functional teams in Agile methodologies and Scrum best practices to foster a culture of continuous improvement, self-organization, and high performance.
• Set clear expectations with customers and development teams in terms of priorities and product requirements.
• Ensure thorough understanding of current product offerings, target clients, product capabilities and limitations.
• Be the product expert on the assigned platform and products, and understand the interdependencies between various parts of the system.
• Evaluate the feasibility of requirements, considering capabilities and limitations.
• Track, analyze, and communicate team velocity, sprint progress, and agile metrics to ensure the team is meeting defined goals and objectives.
• Actively listen to client needs/complaints to address potential issues and offer viable solutions/alternatives.
• Clearly communicate the product vision and sprint goals across the broader team to ensure alignment.
• Help guide product decisions through user testing and iterative feedback loops.
• Collaborate with various resource managers on resource planning and achieving goals.
• Support the identification and build of new and/or optimizing processes and tools supporting product management and agile delivery.
• Provide support in the hiring process and onboarding of new team members, as  needed.

Requirements:

6+ years of technical product management, product owner, and/or product management related experience combined with a strong understanding of the software development lifecycle.
Post-secondary education in a relevant field and/or equivalent working experience. 
Demonstrated ability to have a user-centric mindset throughout the product development process
Previous experience in applied knowledge of user testing and validation techniques
Proven experience and ability to collaborate effectively with clients, UX specialists, engineers, sales, marketing, and other key contacts
Previous consultative experience in client-facing roles in product development or management
Critical thinking skills with a solution-oriented mindset is required, along with demonstrated ability to collaborate with cross-functional teams 
Demonstrated abilities to be self-directed, proactive, and results-oriented, along with being effective time-management skills 
Effective communication skills, ability to influence and guide solutions as well as translating complex technical concepts to various audiences.
Formal training in a reputable product management framework, preferred
Software architecture/development / technical implementation experience, preferred 
Possess a strong understanding of technical/data vocabulary, strongly preferred. 
Experience with, but not limited to, the following technologies preferred:  
APIs
FHIR (HAPI FHIR a plus!)
HL7 v2
SMART on FHIR
Security (OAuth2 / OIDC / SAML / LDAP)
Master Data Management
Channels, Subscriptions, Interceptors
Healthcare Data Modeling, Mapping, Migration, Integration, ETL
Clinical Document Architecture (CDA)
Master Data Management / EMPI
Terminology Standards (e.g. LOINC, SNOMED, UCUM, ICD-10)
Consent Management
Clinical Reasoning

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. 
This position is a replacement role, created to support Smile’s continued growth and commitment to operational excellence.