Product Operations Manager – Data Foundations - CVS Media Exchange (CMX)

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.  
 
As the Program Manager of Product Operations overseeing our CMX Data Foundations business, you will be responsible for achieving operational efficiency and excellence in execution. You will build, use, and monitor processes and tools that improve the way the CMX Product Team functions internally and across the broader CMX and CVS organization. 

Product Roadmap Planning 

Assist in communicating and aligning the priorities of the Product organization with partners throughout the company, accelerating engagement and consensus on chief objectives, with a focus on Data Foundations and Data Integrity. Partner with Product Management to shape roadmap development and release strategy in annual/quarterly product planning cycles. 

• Roadmap Prioritization: Help develop and manage a process to evaluate, prioritize and intake requests from internal and external stakeholders.   

• Roadmap Maintenance: As the operational arm of the Product team, you will share responsibility with Product team members for building and maintaining CMX’s roadmap. 

• Communications: Communicate product roadmap and feature progress, rationale for product decisions and progress on product initiatives with Product, Digital, DE, DS, and Enterprise teams. 

• Milestone & Dependency Tracking: Work across the organization to manage and unblock dependencies, run meetings across CMX to drive feature milestones, and routinely communicate status updates and potential impacts to other teams.  

Pod Management & Project Commercialization  

Implement and manage a portfolio of initiatives and projects for the Product and Operations teams, ensuring they are completed on time, within scope, and within budget. 
 

• Manage relationships with internal partners, facilitate knowledge sharing, and serve as a key stakeholder for cross-functional inquiries and issues 

• Organize and align product roadmap with Product Managers to aid Product Operations leaders in executive-level conversations 

• Coordinate and manage cross-functional teams working on multiple projects, ensuring clear communication and alignment on project goals and timelines 

• Track and report on the progress of initiatives, resolve blockers, provide regular status updates to stakeholders, and escalate issues when necessary 

• Align project outcomes with broader business goals, collaborating with product managers, engineering, marketing, sales, and other departments 

• Foster a culture of open, transparent, and respectful communication across teams 

• Assemble and shepherd teams to unify efforts against various projects benefiting CMX pods, assigning tasks and responsibilities based on team members' skills and expertise 

• Ensure that milestones are met, adjusting schedules as needed to accommodate changes or delays 

Additional Responsibilities 

• Support design and facilitation of scalable and robust data infrastructure that supports real-time & batch data processing and analytics 

• Oversee the data transformation processes, ensuring efficient and accurate transformation, enrichment, and normalization of data for reporting 

• Optimize processes to improve the efficiency and effectiveness of product management functions 

• Create communication channels and a communication strategy to ensure a single source of truth for all product and customer information 

• Balance the different priorities and expectations of various stakeholders 

• Improve the customer experience through insights delivered via interviews, feedback, testing, and experimentation 

Required Qualifications 

• Minimum 5 years of overall work-related experience 

• Deep understanding of the Programmatic media and self-service DSP landscape 

• Proven organizational, time management, and project management skills 

• Proficiency using tools such as Airtable, JIRA, Confluence, Microsoft Office or similar 

• A strong understanding of the technical aspects within the product lifecycle, especially in support of measurement, data, or engineering teams 

• Excellent communication for reporting status and aligning stakeholders 

• Proficient in risk management and conflict resolution 

Preferred Qualifications  

• Retail media experience preferred, but not required 

• Proven experience with self-service platforms, ad tech, and programmatic integrations 

• Excellent communication and presentation skills. 

• Ability to maintain a holistic view of the program or pod while managing details at the project level  

• Leadership; ability to use soft skills to unite and inspire teams towards achieving program goals 

• Ability to problem solve, developing effective solutions as issues arise to keep the project on track 

• Conflict resolution; ability to handle conflicts that arise within a team in a constructive manner 

• Ability to be flexible and adapt strategies and plans in response to internal and external factors 

Education 
Bachelor's degree in relevant fields or equivalent (HS Diploma + 4 yrs experience) required.