Product Manager

Primary Purpose 

The Product Manager is a dynamic, high-energy Product Manager with a sound business acumen and passion for building great software. The ideal candidate thrives in a fast-paced environment, loves solving complex problems, and is motivated by working on products that help people achieve their educational and family care goals while optimizing backend case management data and workflows. We’re looking for someone with a proven track record of being able to uncover product opportunities, propose solutions, plan, and deliver measurable results. This role interacts regularly with cross-functional teams including Engineering and Operations and requires the ability to communicate succinctly and effectively. 

This is a hybrid position requiring 3 days a week onsite at our headquarters in Newton, MA.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Essential Functions/Responsibilities 

• Partner with business stakeholders to document and analyze current service workflows and identify opportunities for creating efficiencies. 

• Define concierge workflows and supporting case‑management processes, including care‑plan creation and sharing, routing and escalation logic, SLAs, automation, reporting, and integration with adjacent applications. 

• Gather and prioritize product requirements to create in support of product roadmap. Translate market requirements into functional specifications (user stories). 

• Coordinate closely with Engineering to translate business requirements into scalable, high-quality solutions.  

• Define and prioritize a product backlog. 

• Manage lifecycle of the product from market requirements to product release, implementation, adoption, and iteration. 

• Communicate effectively with engineering, sales, marketing, implementation teams and leadership to ensure business and customer goals are met. 

• Utilize data to understand customer needs and behaviors as well as business objectives and enable the team to transform that knowledge into product enhancements and new features. 

• Define and track operational metrics impact. 

• Conduct competitive research and analysis. 

Minimum Qualifications:

• Bachelor's Degree
• 3 years of experience working in a Product role
  • In lieu of Product specific experience, 3 years working within a software delivery organization in an Engineering, Support, Business/Systems Analyst or UX design role, may be considered - Required 

Preferred Qualifications:

• Experience with SaaS-based solutions preferred 

• Experience working on workflow -driven systems (e.g., CRM, case management, ticketing, service platforms, or operational tools) 

• Managed healthcare, benefits, and/or outsourcing service experience a plus 

• Experience with software project management tools, preferably Azure Dev Ops ADO 

• Strong project management, organizational skills, and an understanding of how to develop functional requirements and user stories. 

• History of proven results delivering high quality, customer-driven products on time 

• Exposure to contact center, concierge-like service operations, or customer support environments preferred. 

• Goal-oriented, must be able to demonstrate success - meeting and exceeding business objectives. 

• Strong analytical and problem-solving skills, ability to use data to spot and address risks and opportunities. 

• Self-starter with ability to drive decisions and lead projects from start to finish 

• Exceptional decision-making, prioritization, and time management skills. 

• Strong written and verbal communication skills. 

• Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients 

• Adaptability to work in a fast-paced and constantly changing environment. 

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

 Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.

Compensation:

The annual salary for this position is between $95,000-$135,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.