At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.
We’re looking for a Product Manager to shape the core workflows used by adjusters, supervisors, and admins across mobile, web, and browser platforms. Your mission is to make Hi Marley intuitive, efficient, and delightful by helping adjusters take the next best action on the right claim at the right time while giving supervisors and admins the tools to empower their teams. If you thrive at the intersection of customer needs, technology, and design and bring experience with AI/GenAI solutions, you’ll have a direct impact on how millions of policyholders experience insurance.
What You’ll Do:
- Heavily influences the Adjuster Experience: Drive the roadmap and execution for core workflows that make adjusters more productive, clarify the next best action, and enhance policyholder delight.
- Support Supervisors & Admins: Deliver intuitive management tools for templates, surveys, and notifications to help teams scale efficiently.
- Multi-Platform Delivery: Ensure experiences are cohesive, reliable, and delightful across mobile, web, and browser extension.
- AI-Powered Productivity: Leverage GenAI solutions to reduce manual effort, summarize key actions, and improve adjuster and policyholder experiences.
- Customer Engagement: Speak directly with customers and partners to understand pain points, validate solutions, and guide prioritization.
- Execution & Delivery: Break down work for engineering teams, partner on execution, and lead QA across platforms—ensuring every change meets the high standards of adjusters and carriers.
- Rollout & Change Management: Manage open/closed betas, drive adoption, and collaborate with Support on bug triage and resolution.
- Cross-Functional Partnership: Partner with CSMs, Account Managers, and Support teams to maintain a strong pulse on customer needs and translate insights into actionable roadmaps.
What We’re Looking For:
- 4+ years of product management experience in SaaS, preferably in B2B or B2B2C settings.
- Consistently demonstrate strong QA practices, attention to detail, and accountability for delivering high-quality, reliable user experiences.
- Experience with multi-platform solutions (web, mobile, browser extension).
- Write clear, detailed product requirements and partner with engineering on ticket creation, prioritization, and acceptance criteria.
- Excellent communication skills with the ability to articulate tradeoffs, synthesize complexity, and align diverse stakeholders.
- Define and track success metrics, partnering with analytics to measure feature adoption and iterate based on data.
- Familiarity with structured rollout practices (closed/open betas, phased launches, change management).
- Proven ability to partner across Engineering, Customer Success, Support, Marketing, and Enablement teams to bring new features to market, drive adoption, and ensure successful outcomes for customers.
- Stay current on AI and GenAI trends and partner with engineering and design to experiment with new capabilities that can unlock value for adjusters and policyholders.
- Insurance or fintech SaaS experience is a plus but not required.
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$123,000–$168,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
At Hi Marley, our culture is built on three core values that every employee embodies:
- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Top Skills
Hi Marley Boston, Massachusetts, USA Office
10 Post Office Square, Boston, MA, United States, 02109
Similar Jobs at Hi Marley
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
