Jobs at Hi Marley

Partners with account teams on complex enterprise opportunities in the insurance industry. Leads discovery, requirements definition, tailored demonstrations, pilots, ROI modeling, RFPs, competitive positioning, and objection handling. Engages executive, business, and technical stakeholders while explaining AI-enabled capabilities and solution limitations. Collaborates with Product, Implementation, and Customer Success to communicate customer needs and ensure successful transitions. The role is hybrid in Boston and requires travel up to 50%.

Own the end-to-end revenue accounting function, including ASC 606 recognition, ASC 340-40 contract costs, billing operations, close activities, reconciliations, controls, and audit support. Build scalable policies and processes, review complex SaaS and usage-based contracts, and lead selection and implementation of a revenue management platform integrated with CRM, billing, and NetSuite. Partner cross-functionally on pricing, product launches, deal terms, automation, SOX readiness, and executive reporting.

Lead sales operations by optimizing contracting, forecasting, deal execution, reporting, dashboards, sales technology adoption, and Salesforce data hygiene. Analyze performance, improve forecast accuracy, coordinate contract workflows, develop executive presentations, and manage sales meetings, events, and offsites. Partner with sales leaders, executives, and cross-functional stakeholders to improve operational consistency and support scalable revenue growth.

Own the full lifecycle of customer enablement content, including auditing, taxonomy, governance, instructional design, Help Center maintenance, release enablement, and performance measurement. Create reusable guides, walkthroughs, videos, and in-workflow learning materials grounded in adult learning principles. Partner cross-functionally with Product, Product Marketing, Operations, and Customer Success while using AI and content platforms to improve quality, consistency, discoverability, and efficiency.

The Director of Customer Experience & Scaled Success at Hi Marley leads customer engagement strategies and adoption journeys, enhancing customer experience and operational efficiency while fostering community and advocacy.

Secure Hi Marley’s internal AI environment by threat-modeling LLM integrations, agents, MCP connectors, and data pipelines; enforcing isolation, least privilege, and data boundaries; conducting AI red-team testing; managing AI tool governance; maintaining incident response runbooks; and producing SOC 2 and ISO 42001 compliance evidence. Partner with AI Operations and IT on access controls, cloud workload isolation, DLP, monitoring, and safe AI usage guidance.

Lead high-leverage technical work across teams: define architecture and patterns, drive end-to-end delivery and operational excellence, ship AI-enabled systems, mentor engineers, set AI guardrails, and represent technical leadership internally and externally.

Lead the development of innovative communication solutions for Customer Service in P&C insurance, prioritizing high-value problems and influencing product direction.