Sr. Product Manager

About Topline Pro

We’re building AI-powered Shopify for service professionals. We empower service pros (e.g., roofers, landscapers, painters, cleaners) to acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of 40+ with plans to expand more in 2024/2025. We serve thousands of local service businesses and were named as one of the Top 50 Tech Companies building for SMBs in both 2023 and 2024.

We're backed by leading investors including Y Combinator and Forerunner Ventures (Series A 2023) with several years of runway, and we’ve experienced rapid growth in the past year.

About our Customer

Home service business owners have historically paid thousands for services that now can be delivered faster and at a fraction of the cost through Topline Pro.

Topline Pro has generated over $200 million in business for our customers across thousands of businesses in nearly all 50 states. Our favorite stories are those of Jered, a landscaper in Daytona Beach, FL, who grew his business from $70k to over $2.2M, and Lauren, a painter in Adrian, MI, who started and grew her business to nearly $1M. Both in about a year of working with Topline Pro.

Our customers tend to be in the field and on the move, which drives our ardent focus on simple and intuitive yet powerful mobile web app design today, and in the future, native mobile app design. We've found innovative ways to meet our customers where they are both inside and outside our application.

About the Role

We’re hiring our third Product Manager (recently having hired our first and second), which provides an opportunity to take on significant ownership in building a product that can meaningfully change the lives of home service pros.

You will also have the opportunity to make a huge impact on a small yet growing team and culture.

Our Product organization operates in three pods. This role will be the dedicated Product Manager for our Conversions pod, reporting directly to our Chief Product Officer.

We empower our product teams to solve hard problems in ways that our customers love yet work for our business.

We empower our product teams to tackle challenging problems in ways that delight our customers and support our business goals. However, we maintain high standards where simply delivering a product isn’t enough. We’re seeking a Product Manager who is dedicated to achieving the impactful results we require.

⚡ What you'll do

• Collaborate in day-to-day Discovery with the designer and engineer in your Product trio to determine what to build to best drive the goals defined by our quarterly OKRs
• Collaborate with your Pod to ensure the team has the necessary context and specifications to deliver the initiatives picked up from Discovery, including participating in agile sprint ceremonies and testing tickets
• Understand overall company strategy, financials, objectives and constraints and apply them to the work of your Pod
• Understand and track industry trends and the competitive landscape
• Collaborate with, and support, key stakeholders, including our go-to-market teams (sales, marketing, customer success)
• Communicate and evangelize product learnings and status across the company
• Identify and prioritize meaningful problems (pain points, unmet needs, or unmet desires) through deep understanding of customers and users, using both qualitative (e.g. user interviews) and quantitative (e.g. data analysis) techniques
• Analyze product data to understand and optimize existing product performance and to inspire ideas for new opportunities

🎯 What we're looking for

• 4+ years working as a product manager on technology-powered products, ideally mobile web applications for SMBs
• Experience working in an empowered, cross-functional product pod, ideally between Series A and Series C
• Demonstrated ability to understand multiple functional areas of the business – engineering, design, sales, and operations
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out options, trade-offs, and a recommendation in a well-structured, data-informed, narrative
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship




Not a perfect match?

We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including but not limited to women, people of color, and people who identify as LGBTQ+.




We believe in hiring people not just skills. Even if you do not check every box, please apply if you are excited about working with us and think you can excel in the job.

🙌 What we offer

• Competitive cash compensation and equity package
• Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year
• Medical/dental/vision coverage
• 401(k) plan
• Fun-filled team that doesn’t take themselves too seriously, including virtual cameos from the team dog mascots Caro and Alta