Supports development, maintenance, and adoption of digital media technology products. Creates requirements and documentation, coordinates product development, manages testing and releases, supports vendors, troubleshoots issues, and drives user adoption through training. Collaborates with AI, BI, operational, and technical teams to prioritize initiatives, maintain roadmaps, and improve workflows, advertising technology capabilities, and organizational efficiency.
Position OverviewTechnology Operations & MaintenanceAdoption, Training & SupportAI Pod & Cross-Functional CollaborationQualificationsPreferred Skills
The MDS Product Manager will support the development, maintenance, and adoption of technology solutions that power the agency’s digital media operations. This role will report to the Head of Digital Innovation & Technology and assist in translating strategic vision into actionable product development initiatives that improve workflows, support evolving client needs, and enhance operational efficiency.
The ideal candidate combines strong project management skills, technical aptitude, product development experience, and a passion for helping teams successfully adopt new technologies.
Key ResponsibilitiesProduct Development & Execution- Support the development and execution of MDS technology solutions guided by the vision and strategy set by the Head of Digital Innovation & Technology.
- Create detailed product requirements, user stories, process documentation, and implementation plans for new tools and features.
- Coordinate internal and external resources needed to support product development initiatives.
- Manage testing and quality assurance processes for prototypes and new product releases to ensure functionality and usability.
- Assist in the rollout and implementation of finalized technology solutions across the organization.
- Maintain and support the ongoing functionality of MDS products and technology solutions.
- Continuously monitor and improve products to accommodate new client needs, evolving ad formats, and changing platform requirements.
- Help maintain technology vendor relationships and support contract management activities for the MDS tech stack.
- Troubleshoot issues, prioritize fixes, and coordinate updates with technical teams and vendors as needed.
- Drive adoption of MDS technology solutions through hands-on training, onboarding, and user support.
- Serve as a key point of contact for employee feedback, collecting insights and identifying opportunities for product improvements.
- Develop user guides, training materials, and best practices documentation to support ongoing education and adoption efforts.
- Foster collaboration between operational teams and technology stakeholders to ensure tools align with day-to-day workflows.
- Serve as a resource to the MDS AI Pod team by helping organize initiatives, lead meetings, and prioritize projects.
- Lean into resource requests and help coordinate efforts across departments to support AI and innovation initiatives.
- Partner closely with the Business Intelligence (BI) team to manage technical priorities, support development efforts, and maintain a shared project roadmap.
- Help prioritize and communicate timelines, dependencies, and resource needs across teams.
- 3–6 years of experience in product management, digital operations, advertising technology, project management, or related fields.
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
- Experience gathering product requirements and coordinating cross-functional initiatives.
- Familiarity with digital media operations, ad technology platforms, or agency workflows preferred.
- Strong communication and interpersonal skills with the ability to train and support users across teams.
- Detail-oriented mindset with experience in testing, QA, and troubleshooting processes.
- Ability to work collaboratively in a fast-paced, evolving environment.
- Experience working with Agile or iterative product development methodologies.
- Familiarity with AI tools, automation workflows, and emerging advertising technologies.
- Experience partnering with technical or BI teams on product development initiatives.
- Strong analytical and problem-solving abilities.
This job description reflects the general details considered necessary to describe the principal functions of the job. It shall not be construed as a detailed description of all work requirements, nor is it intended to be an exhaustive list of responsibilities and duties necessary to perform the job. The [company] is an Equal Opportunity Employer.
Similar Jobs
Financial Services
Lead product strategy and vision for small business banking relationship benefits. Own discovery, market research, roadmap development, backlog management, product launches, and lifecycle activities. Define and track success metrics across cost, functionality, risk, and reliability while representing customer needs and coordinating cross-functional teams to deliver scalable, resilient, high-quality products.
Top Skills:
ConfluenceCopilotExcelLlmsMicrosoft TeamsPowerPointSharepoint
Artificial Intelligence • Machine Learning • Software • Defense
Own the end-to-end product direction for an AI-driven digital investigations platform. Translate ambiguous and conflicting user, stakeholder, and product inputs into priorities, align mission and engineering teams, partner on technically sound solutions, work directly with operational users, and drive adoption, quality, and mission impact at scale.
Top Skills:
AIFigmaLlmsSQL
Artificial Intelligence • Machine Learning • Software • Defense
Own the digital forensics product end to end, translating ambiguous user and stakeholder needs into prioritized, technically sound capabilities. Guide rapid growth in users and usage, partner closely with engineering and mission teams, work directly with operators and investigators, drive adoption, and maintain reliability and quality at scale. The role requires strong product judgment, technical fluency, decisive prioritization, clear communication, and the ability to operate under security and deployment constraints.
Top Skills:
AIFigmaLlmsSQL
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
