Product Manager - Data & Operations

Thank you for considering Progyny!

Progyny is on a mission to empower people to build families and own their health journeys. We deliver industry-leading fertility, family building, and women’s health benefits through a tech-enabled platform backed by data, clinical intelligence, and a relentless focus on experience. 
 

About the Role 

Are you energized by complex systems, empowered by data, and motivated by the opportunity to improve healthcare delivery behind the scenes? We are seeking a Technical Product Manager to support the discovery, definition, and delivery of data-rich product initiatives, particularly focused on case management, operational workflows, and service delivery within the health benefits space. 

This is a hybrid role that merges product management responsibilities with a major focus on data analysis and modeling during the discovery and design phases of digital product development. This role is ideal for someone who loves untangling ambiguity, documenting operational processes and data flows, and ensuring the right data underpins the development of scalable solutions. You’ll partner across engineering, analytics, product, and operations teams to turn complex business needs into clear, actionable technical requirements. 

What you’ll do… 

Product Discovery & Design 

• Partner with Sr. Product Managers and business stakeholders to translate operational and case management needs into clear product requirements and user stories. 

• Lead discovery and definitional efforts for data-centric features: clarify scope, reconcile data sources, address operational dependencies, and drive feature alignment across business and development teams. 

• Conduct detailed reviews and reconciliation of customer-related data sets to ensure accuracy, completeness, and trust in critical operational and product data. 

• Map data-intensive operational workflows to identify where and how data flows across systems, teams, and touchpoints, including those bridging into third-party systems as we expand our technology platform’s interoperability.  

• Facilitate technical scoping conversations with Engineering and Data stakeholders, helping evaluate feasibility, sequencing, and trade-offs. 

• Assist in developing or enhancing data models that support key product and operational workflows, ensuring data availability aligns with business needs. 

• Develop and maintain documentation including feature specs, business models and rules, data flow diagrams, workflows, and system integrations. 

• Drive data-centric features & initiatives, owning requirements, supporting sprint planning, and helping provide quality oversight.  

• Support incident reviews and post-mortems where data gaps, system issues, or workflow errors have occurred. 

• Contribute to roadmap planning and continuous improvement initiatives by identifying pain points, prioritizing solutions, and articulating value. 

Data Analysis & Modeling 

• Analyze and reconcile member- and service-related data sets to ensure quality, completeness, and usability. 

• Partner with data engineering and analytics teams to understand healthcare data requirements, validate instrumentation, and support development of data models that reflect business logic. 

• Contribute to the design and maintenance of dashboards and reporting that help track product experience KPIs, and performance across internal service operations at the intersection of the member experience. 

• Perform root cause analysis when data discrepancies or system failures impact the product or member experience. 

• Recommend data structure or process changes that improve data accuracy, interoperability, and visibility across the organization. 

About you…

• 4–6+ years of experience in  product management for technical domains, product operations, business systems analysis, or data analysis, ideally in healthcare or another complex service environment. 

• Solid understanding of product development lifecycle and agile methodologies, with experience working closely with software engineers, data teams, and operations. 

• An Excel ninja who’s competent with SQL queries and comfortable working with data platforms (e.g., Power BI, Mixpanel). 

• Demonstrated experience mapping and modeling multi-system operational workflows and identifying opportunities for process improvement. Expertise in business process modeling notation (BPMN) is highly desirable!  

• Familiar with data modeling concepts (e.g., entity relationships, data normalization) and able to partner on designing or validating schemas that support business use cases. 

• Comfortable leading discovery and definition for technical or backend-heavy product features. 

• Strong documentation skills and familiarity with systems including MS Office, Confluence, Lucid, Miro/Mural, Jira, and the like. 

• Clear communicator who can navigate both technical detail and business context, translating between stakeholders with ease. 

• Resilient and passionate, aware that change is constant and able to adapt with a positive attitude  

Nice to Have 

• Experience working with case management systems, contact center tooling, or third-party service platforms. 

• Exposure to APIs, microservices, data pipelines, and integration patterns. 

• Understanding of HIPAA, data governance, FHIR standards, and other healthcare compliance frameworks. 

• Background in healthtech, benefits administration, or EMR/EHR systems. 

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group 

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match

• Access to on-demand legal and financial advice   

• Learning and development programs to help you grow professionally and a mentorship program

• Company social events to include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $120,000 - $135,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected]. 

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