Product Management Director

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here

What We Offer:  

The Product Management Director role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

What You'll be Doing:

The Product Management Director is responsible for defining and executing the product strategy for a product domain, portfolio segment, customer workflow, or business capability within the Health Research Segment. This leader creates customer and business value by translating customer, buyer, market, workflow, and business insight into clear product direction, priorities, and measurable outcomes.  

This role requires deep understanding of the professionals we serve, their workflows, and the opportunities to create differentiated value through products, platforms, and experiences. The Director combines customer insight, product judgment, experimentation, and product telemetry to guide investment decisions and improve outcomes. 

The Director leads adoption of AI-enabled ways of working and the Agentic Product Development Life Cycle across their domain while partnering closely with Engineering, Design, Product Marketing, Sales, Customer Success, Finance, Operations, and domain experts. 

Success in this role will be measured by customer value creation, product adoption, business outcomes, product quality, and the ability to strengthen both the products and teams within their area of responsibility.

What You’ll Be Accountable For:

Understand the Customer: Develop a deep understanding of the professionals we serve, their workflows, buyer’s preferences, and the market forces shaping their work. Ensure product teams remain focused on meaningful customer problems and use customer, workflow, and market insight to shape product strategy and priorities. 

Make Better Decisions: Use customer evidence, experimentation, product telemetry, and business performance to make clear product and investment decisions that improve adoption, retention, customer value, and business outcomes. Help teams identify assumptions, evaluate tradeoffs, and adjust direction as new evidence emerges. 

Build Valuable Products: Own the strategy, priorities, commercial performance, and outcomes for Health Research ensuring investments, roadmaps, and teams align to a common direction and measurable outcomes. Ensure teams validate customer value, competitive differentiation, and willingness to pay before scaling investment, then use adoption, usage, retention, expansion, and financial performance to improve results after launch. Partner with relevant functions on commercialization, forecasts, and corrective action when outcomes fall short. Scale AI-enabled ways of working and Agentic PDLC practices across the domain. 

Lead Across Boundaries: Align Product, Engineering, Design, Product Marketing, domain experts, Sales, Customer Success, Operations, and Finance around shared outcomes. Resolve cross-team dependencies, create clarity on priorities and ownership, and build alignment across stakeholders. 

Grow People & Capability: Raise the bar for customer understanding, product judgment, experimentation, product craft, and AI-enabled practice across the domain. Coach Product Managers where applicable, share learning across teams, and improve the practices, standards, and capabilities that help teams deliver stronger outcomes. 

Essential Duties and Responsibilities 

• Define and champion the product vision, portfolio strategy, and multi-year roadmap for customer-facing platforms, research products, workflow solutions, and AI-enabled capabilities, aligned with business strategy and customer value. 

• Participate in business strategy development by translating market dynamics, customer needs, technology trends, and portfolio performance into strategic choices and investment priorities. 

• Proactively identify and solve complex product, market, workflow, and operating-model problems that can affect the direction or performance of the business. 

• Lead highly visible programs across Product, Technology, Content Operations, User Experience, Marketing, Sales, Customer Service, and other functions. 

• Create alignment among senior leaders and cross-functional stakeholders around product vision, portfolio priorities, business cases, sequencing, resources, risks, and measurable outcomes. 

• Guide multidisciplinary teams of product managers, domain experts, AI data scientists, AI engineers, designers, and matrixed development resources in converting technology capabilities, customer insight, and competitive intelligence into an adaptable product roadmap. 

• Manage rapid, evidence-based experiments using emerging AI technologies and trusted content to test product concepts, agentic research workflows, prompts, evaluation rubrics, and experience designs before scaling investment. 

• Establish a repeatable path for transferring promising advances in GenAI, language models, machine learning, and text and data mining into core product roadmaps, with appropriate evaluation, governance, and lifecycle ownership. 

• Lead market research, contextual inquiry, customer discovery, segmentation, competitive intelligence, and industry analysis to identify emerging needs, differentiation opportunities, partnerships, and threats created by AI and other market shifts. 

• Define target users, jobs to be done, user journeys, product requirements, value propositions, success measures, and learning agendas for complex workflow solutions and product lines. 

• Engage customers, librarian buyers, subject-matter experts, strategic partners, and external stakeholders to validate opportunities, shape product design, and strengthen market relevance and credibility. 

• Negotiate with senior internal and external stakeholders to influence decisions, resolve competing priorities, and secure support for strategic product initiatives. 

• Provide executive-level communication on strategy, roadmap, investment rationale, product performance, risks, dependencies, and recommended decisions. 

• Establish product-management practices and performance measures that improve prioritization, execution quality, transparency, adoption, engagement, and business results. 

• Coach and develop product managers, strengthen relevant AI product-management skills, and raise the quality and consistency of product practice across the organization. 

• Partner with Marketing and Sales on positioning, launch readiness, customer communication, enablement, and strategic opportunities; represent the product organization in appropriate customer and industry forums. 

• Represent Product Management in portfolio planning, financial and development planning, releases, operational reviews, and product maintenance decisions. 

Decision-Making and Influence 

• Operates with substantial autonomy and receives guidance primarily on the most consequential strategic, financial, or organizational matters. 

• Makes or recommends decisions affecting portfolio direction, investment priorities, customer experience, operating practices, and cross-functional commitments. 

• Influences senior leaders, peers, partners, customers, and subject-matter experts through evidence-based recommendations, clear narratives, and constructive negotiation. 

• Balances long-term strategy with near-term execution through transparent trade-offs across customer value, business value, feasibility, risk, responsible AI considerations, and speed. 

Job Qualifications 

Education 

• Bachelor's degree or equivalent practical experience required. Advanced degree or relevant professional certifications are beneficial but not required. 

Experience 

• Significant Product Management experience in enterprise software, SaaS, information services, or similarly complex technology environments. 

• Experience using AI to accelerate customer understanding, insight synthesis, experimentation, and product execution while maintaining strong human judgment. 

• Hands-on experience shipping products and experiences. 

• Demonstrated success defining product strategy and translating customer, market, workflow, and business insight into measurable outcomes. 

• Experience leading across multiple products, teams, or customer workflows. 

• Experience coaching Product Managers or improving product capability across teams. 

• Demonstrated success driving adoption of modern Product Management practices, operating-model evolution, or AI-enabled ways of working. 

• Experience building, launching, or scaling AI-enabled products and integrating AI into product-development practices. 

• Experience partnering effectively across Engineering, Design, Product Marketing, Sales, Customer Success, Finance, Operations, and senior stakeholders. 

Knowledge / Skills / Abilities 

• Deep customer orientation and the ability to translate customer and professional workflow understanding into valuable product and business outcomes. 

• Ability to guide teams in selecting appropriate customer-research methods, evaluating evidence quality, and synthesizing insight across a product domain. 

• Strong product judgment with the ability to make difficult decisions under uncertainty and balance customer value, business value, technical feasibility, and risk. 

• Strong strategic, commercial, and financial acumen, including product strategy, monetization, forecasting, prioritization, and investment decisions across a product domain. 

• Strong understanding of modern Product Management practices, including discovery, experimentation, product telemetry, adoption, and value realization. 

• Working fluency in AI-enabled product development and the use of AI to accelerate learning, decision-making, and execution. 

• Ability to lead product outcomes in a complex, matrixed organization by aligning cross-functional teams, resolving dependencies, and influencing decisions without direct authority. 

• Strong communication and influence skills, with the ability to adapt messages for customers, librarian buyers, product teams, functional partners, and senior stakeholders while aligning them around shared outcomes. 

• Ability to coach others and create a culture of accountability, experimentation, continuous learning, and customer obsession. 

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference

Additional Information: 

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html  

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. 

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.