Product Enablement Specialist

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

We're looking for a Product Enablement Specialist to join our team and become the driving force behind the success of our highest-priority prospective customers. This high-impact role is focused on driving activation, adoption, and measurable value realization during EvenUp’s crucial 2-week competitive trials (bakeoffs). You will ensure every firm experiences our “WOW” moments – from AI Drafts to Case Companion – through structured onboarding, expert product configuration, and engagement coaching.

This is a critical, cross-functional role that sits at the intersection of Product and Sales. You'll operate with a data-driven mindset and strong process discipline to bridge Product Operations, Sales, and Customer Success teams seamlessly. By ensuring high-quality trial setups and delivering confident, client-facing training, you will be directly responsible for accelerating the path to decision and solidifying the foundation for our firm’s long-term partnership with EvenUp.

What you'll do

• Own Trial Readiness & Configuration: Create and configure firm environments pre-trial, including setting feature flags, user setup, and sandbox cases, and partnering with Product Ops to QA all setups before kickoff.

• Lead Product Training & Enablement: Lead Day-1 kickoff and product walkthroughs for firm users (attorneys, paralegals, ops leads), translating complex AI features into practical, day-to-day use cases.

• Drive Advanced Adoption: Deliver a mandatory Day-7 “Advanced Training” session and actively reinforce engagement with best-practice examples and targeted coaching on key features like AI Drafts and Case Companion.

• Monitor & Coach Engagement: Track usage data daily to proactively identify engagement risks and inactive users, then re-engage firms through targeted email nudges, content, or 1:1 check-ins.

• Manage Continuous Improvement: Log qualitative firm feedback, friction points, and feature requests, and contribute to the "Bakeoff Learnings Digest" with at least one process or training improvement monthly.

• Ensure Operational Discipline: Adhere strictly to the 14-day trial cadence (Day 1 → Day 7 → Day 14), updating dashboards, preparing review decks, and owning the internal readiness checklist for every trial.

• to firm needs, showcasing the full value and potential of the EvenUp platform.

What we look for

• Project Management Expertise: Strong, demonstrable project management and coordination skills with the ability to manage complex, multi-stakeholder processes under tight deadlines.

• Exceptional Communicator: Excellent presentation skills and the ability to communicate complex technical concepts clearly and persuasively to legal professionals and internal teams.

• SaaS Onboarding Experience: Previous experience in a Product Enablement, Customer Success, or Sales Engineering role focused on customer onboarding and driving adoption in a B2B SaaS environment.

• Detail-Oriented & Organized: An obsession with detail and the ability to monitor, track, and manage multiple parallel competitive trials simultaneously without error.

• Data Fluency: Basic experience with data tracking and analytics, and familiarity with CRM tools like Salesforce to ensure accurate reporting and process quality.

• Cross-Functional Collaboration: A natural ability to build relationships and seamlessly bridge communication between internal teams like Product Operations, Sales, and Customer Success.

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family

• Additional insurance coverage options for life, accident, or critical illness

• Flexible paid time off, sick leave, short-term and long-term disability

• 10 US observed holidays, and Canadian statutory holidays by province

• A home office stipend

• 401(k) for US-based employees and RRSP for Canada-based employees

• Paid parental leave

• A local in-person meet-up program

• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.