Process Improvement Manager (Healthcare Consulting) - Remote

About Sellers Dorsey

Sellers Dorsey is a healthcare impact strategy firm focused on improving care access, quality, and outcomes for our nation’s most vulnerable populations. We work with providers, managed care organizations, state entities, and others, to design, implement, fund, and optimize sustainable programs that deliver maximum impact to underserved communities. Built on decades of experience in Medicaid, our team includes former state Medicaid directors, healthcare policy experts, health plan execs, and hospital leaders who know how to navigate the complexities of the system and find creative, impactful solutions that drive the greatest impact for the individuals and communities that need it most.

About the Role

Sellers Dorsey is seeking a new Process Improvement Manager who will be responsible for leading and delivering cross-functional process improvement initiatives that improve operational efficiency, consistency, and scalability across the firm. This role independently manages complex improvement initiatives, applies structured problem-solving methodologies, and partners with senior leaders to influence how work is designed and executed. The position operates without direct authority and drives change through data, logic, and collaboration.

Key Responsibilities

1-Lead Strategic Process Improvement Initiatives: Leads large, cross-functional process improvement initiatives from problem definition through implementation by assessing current-state operations, identifying inefficiencies or gaps, and designing practical, scalable future state processes. Applies structured improvement methodologies such as FMEA, root cause analysis, and process mapping to develop data-driven recommendations. Defines success metrics, monitors outcomes, and ensures improvements are implemented, adopted, and sustained across the organization.

> Conduct current-state assessments and future-state design sessions.

> Develop implementation roadmaps and sequencing recommendations.

> Identify risks, dependencies, and mitigation strategies.

> Document processes and improvement recommendations

2-Project Management & Delivery Execution: Independently manages multiple complex improvement initiatives with minimal supervision by developing work plans, coordinating cross-functional resources, monitoring progress, and managing risks and dependencies. Performs core project management activities including intake, prioritization, scheduling, status reporting, and escalation to ensure initiatives are delivered on time and aligned to organizational priorities.

> Maintain project plans, action logs, and status reports

> Coordinate cross-functional resources and meetings.

> Track milestones, issues, and dependencies.

> Support benefits tracking and post-implementation reviews.

3-Stakeholder Engagement & Change Enablement: Partners with executives, functional leaders, and operational teams to build alignment around process improvement objectives and recommended changes. Facilitates working sessions to clarify problems, evaluate options, and gain stakeholder input, using structured analysis and data to influence thinking and decision-making. Supports change adoption by clearly communicating recommendations, trade-offs, and expected impacts while operating without direct authority.

> Prepare executive ready presentations and materials.

> Facilitate workshops, working sessions, and discussions.

> Gather stakeholder feedback and incorporate refinements.

> Support communication and change adoption efforts.

4-Mentorship & Capability Development: Mentors junior project managers and team members by providing guidance on process improvement methodologies, structured problem solving, and effective stakeholder engagement. Models professional consulting behaviors and disciplined execution practiced helping build organizational capability and improve overall process maturity.

> Share best practices, templates, and tools.

> Provide coaching and informal feedback.

> Support team learning and developmental initiatives.

Key Qualifications

• Bachelors' Degree in Business Administration, Operations Management or Industrial Engineering.
• Six Sigma Green Belt, PMP or equivalent certification preferred.
• Five (5) years of progressive experience in business operations, process improvement, management consulting and/or internal transformation role. Experience in the Consulting/Professional Services sector is highly preferred.
• Experience with HITRUST CSF or similar frameworks (SOC 2, ISO 27001, HIPAA).
• Strong knowledge of process improvement methodologies (Six Sigma, FMEA, root cause analysis, etc.).
• Strong knowledge of process mapping and documentation (SIPOC, Swimlanes, value stream maps)
• Experience with KPI and benefits measurement.
• Familiar with Visio and/or Smartsheet.
• Experience with process stimulation software(s) (Simul8, etc.).
• Advanced expertise Excel (analysis, pivot tables, modelling) and PowerPoint (executive-ready presentations).
• Experience with Project management tools.

Other Requirements

• Demonstrated ability to lead complex initiatives with ambiguity.
• Proven experience influencing senior leaders without direct authority.
• Strong listening, facilitation, and communication skills.
• Ability to operate effectively in an evolving environment.

Compensation & Benefits 

The anticipated salary range for candidates is $80,000/year in our lowest geographic market range to up to $110,000/year in our highest geographic market range. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, the candidate’s education, and the candidate’s market location. Typically, candidates are not hired near the top of the range and compensation decisions are made based upon Sellers Dorsey’s Total Compensation Policies & Guidelines. The successful candidate will also be eligible to participate in our annual Corporate Incentive Plan (CIP) that can range to up to 7% of annual salary. 

Provided they meet all eligibility requirements under the applicable plan documents, the successful candidate (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, and vision and for insurance plans offering short term disability, long term disability, and basic life. Employees are also able to enroll in Sellers Dorsey’s 401k plan provided they meet plan requirements.  Sellers Dorsey offers a Flexible Time Off that allows employees to use what they need. Additionally, we offer 10 paid holidays throughout the calendar year, paid time off for qualifying medical leave, and up to 12 weeks of combined paid parental and bonding leave. The foregoing benefits and paid time off, including an employee’s eligibility therefore, will be controlled by applicable plan documents and Sellers Dorsey policy. 

This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. 

Sellers Dorsey is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Sellers Dorsey maintains a Drug-Free workplace.