Supports the design, development, implementation, and maintenance of internal production applications and workflows. Monitors data and account flows, performs reporting and audits, troubleshoots application issues, reviews peer work, develops standard operating procedures, and contributes to process improvement and operational excellence. The role requires collaboration, analytical skills, documentation, and proficiency with collection applications and Microsoft Office tools.
The Process Engineer provides assistance with the design, development, implementation and support of internal production applications and work flows. The Process Engineer also leverages their collection application knowledge to achieve continual improvement and problem solving throughout the organization.
ESSENTIAL FUNCTIONS:
- Develop and document account and data flows, using collection application tools that meet the minimum requirements established by CCS management or client expectations.
- Monitor and maintain data and account flows through reporting, analysis and auditing to confirm processes are efficient and effective.
- Review the work of peers to identify fundamental errors or areas for improvement.
- Work with team members to trouble shoot process and application non conformances
- Create and maintain comprehensive management and client reporting as defined by CCS management or client requirements.
- Develop and maintain departmental standard operating procedures.
- Provide accurate and timely logging of work in Synergy.
- Communicate with internal and external contacts in a professional and knowledgeable manner.
- Contribute to the department’s operational excellence and deliver quality services in accordance with applicable procedures, policies and professional standards.
- Ability to maintain a consistent and regular attendance in accordance with an established schedule.
- Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.
- Experience with FACs and/or Artiva preferred.
- Excellent organizational and time management skills.
- Excellent communications and analytical skills.
- Proficiency with MS Excel, MS Word and text editors.
- Demonstrate the ability to apply mathematical logic.
- Ability to effectively collaborate and communicate with all levels of the organization.
- Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.
EDUCATION REQUIREMENTS
College Degree Preferred
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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