Work on DeleteMe's Privacy Operations team to find and remove members' personal information from online sources, manage removal requests, document cases in Jira, escalate patterns, and collaborate with Product, Engineering, and Customer Success to improve processes and tooling.
DeleteMe is the leader in proactive privacy protection.
We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As a DeleteMe Privacy Advisor you will be focused on helping members through removing their information from the internet. You’ll do this by auditing personal data, managing requests for the removal of that data and communicating that information in a timely and accurate manner.
Job Responsibilities
- Protect DeleteMe members’ privacy by finding and removing personal information across a wide range of online sources
- Investigate and troubleshoot adversarial “problem sites,” applying critical thinking and creative strategies to ensure successful removals from data brokers
- Maintain detailed case documentation in Jira and internal systems, ensuring progress is transparent and auditable
- Identify and escalate patterns in site behavior, member issues, or internal tooling gaps, providing actionable feedback to Team Leads and Managers
- Collaborate cross-functionally with Product, Engineering, and Customer Success to propose and drive operational improvements
- Support ad-hoc data removal requests and contribute to refining internal playbooks, SOPs, and tooling enhancements
- Continuously evaluate and improve processes, advocating for efficiency and accuracy across the Privacy Advisor workflow
Minimum Qualifications
- 2–3 years of experience in internal operations, Trust & Safety, professional services, or customer support
- Demonstrated ability to execute at scale, such as processing large volumes of tickets, data entries, investigations, chargebacks, or order fulfillment
- Strong critical thinking and problem-solving skills, with proven attention to detail in high-volume, accuracy-sensitive work
- Clear and confident communicator, both verbally and in writing, able to explain complex issues simply and persuasively
- Proficiency with G Suite tools (Gmail, Google Sheets, Docs, etc.) and experience working in Jira or similar ticketing systems
- Adaptable and resilient, thrives in a fast-paced, constantly evolving environment
- Passion for learning, with the ability to quickly grasp new processes, tools, and industry concepts
Preferred Qualifications
- Background in Trust & Safety, privacy operations, or fraud/risk investigations
- Experience working with adversarial environments (e.g., bad actors, fraudsters, or data brokers)
- Familiarity with privacy regulations or consumer data protection concepts
- Demonstrated experience in process improvement and contributing feedback to product or engineering teams
What We Offer
- Comprehensive health benefits - Medical, Vision, Dental
- 401k retirement plan
- Paid Parental Leave
- 20 days of Paid Time Off
- 11 Company-Paid Holidays
- Birthday Off
- Work From Home Stipend
- Cell Phone Reimbursement
- Fitness Membership Reimbursement
- Child Care Reimbursement
- DeleteMe Gold Membership
- Discounted DM Plans for Friends and Family
Benefits and eligibility may vary based on role, location, employment status, and other factors.
DeleteMe Boston, Massachusetts, USA Office
Boston, MA, United States
DeleteMe Somerville, Massachusetts, USA Office
Somerville, MA, United States
Similar Jobs
Other • Utilities
Hunter-style B2B sales role targeting small businesses (1-9 employees). Prospect, cold-call, generate leads, qualify needs, build proposals, negotiate and close deals, manage pipeline with sales automation, and grow accounts within an assigned territory while meeting sales quotas.
Top Skills:
Sales Force Automation
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate coverage and products, and convert prospects into policyholders. The role includes paid Property and Casualty licensing and sales training, customer communication, lead conversion, and adherence to remote-work requirements. Employees must work four weekdays and one weekend day on designated shifts and reside in an approved state.
Top Skills:
PcWired High-Speed Internet
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate Property and Casualty coverages, and convert prospects into policyholders. Complete paid licensing and sales training, represent the Liberty Mutual brand, maintain strong customer relationships, and meet sales goals. The role is fully remote but requires a professional workspace, wired high-speed internet, schedule flexibility, and residence in an approved state.
Top Skills:
PcWired High-Speed Internet
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
