Principal Technical Program Manager

Why UKG:    

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.  

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Team

The Value Stream Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers. 

About the Role 

We are seeking a highly motivated Senior Principal Program Manager to join our team. In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic outcomes for the organization. Leveraging your exceptional communication skills, technical expertise, and leadership abilities, you will lead cross-functional teams in executing large-scale projects while ensuring alignment with business objectives and priorities.

Responsibilities

•Lead and inspire cross-functional teams through excellent communication and negotiation skills, effectively collaborating with executives and stakeholders to drive consensus and alignment on objectives, scope, and deliverables, consistently advocating for the best interests of the organization while maintaining positive relationships.

•Provide strategic guidance and insight to support decision-making through data-driven analysis and your knowledge of industry trends, organizational priorities and technology and architecture trends.

•Drive program management excellence by leading the planning, execution, and delivery of complex programs by managing cross-functional teams, ensuring adherence to timelines, budgets, and quality standards, while ensuring programs are aligned with business objectives.

•Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution.

•Exhibit exceptional organizational skills by effectively balancing multiple priorities and dependencies and managing risks and mitigating issues.

•Manage resources effectively, optimizing resource allocation across programs to ensure the efficient and effective use of resources while delivering maximum value to the organization.

•Demonstrate strong problem-solving skills by identifying and resolving critical issues, leveraging your professional and technical expertise to implement innovative solutions.

About You 

Basic Qualifications 

•Bachelor's degree in Computer Science, Engineering, or a related field 

•8+ years experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects in a SaaS-based environment. 

•Strong understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps.

•Demonstrated expertise in strategic thinking and decision-making abilities.

•Excellent leadership and interpersonal skills, with the ability to inspire and motivate cross-functional teams.

•Exceptional problem-solving abilities and a keen attention to detail.

•Excellent communication skills, both verbal and written, with the ability to convey technical concepts across all levels with an organization towards common goals.

•Able to perform in a hybrid-office role, requiring three or more days per week in the office 

Preferred Qualifications

•Master’s degree in Computer Science, Engineering, or a related field 

•Experience with large-scale system architecture

•Experience with UKG Product Suites, Tax Services, Service Products or corePayment Solutions services.

•Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable 

•Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.  

•Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback  

•Experience with Aha!, JIRA, Confluence, PowerBI

•Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM

Key Capabilities

•Value Orientation: Links delivery directly to measurable outcomes.

•Strategic Alignment: Connects daily execution to long-term business goals.

•Business Acumen: Understands P&L, customer value, and ROI levers.

•Technical/Product Literacy: Fluent in engineering and product trade-offs.

•Problem Solving & Advisory: Uses data and logic to shape strategy and execution.

•Agility & Continuous Improvement: Adapts and improves iteratively.

•Driver of Results: Relentless focus on achieving outcomes.

•Stakeholder Influence: Builds alignment across diverse senior stakeholders.

•Change Leadership: Drives adoption and cultural transformation.

•Talent Development: Elevates teams and grows future VRLs.

Success Measures

•% of initiatives meeting or exceeding business value targets

•Time-to-value reduction across key programs

•Adoption and utilization rates of delivered solutions

•Executive stakeholder satisfaction and confidence

•Demonstrated uplift in team maturity and delivery culture

Travel Requirement: 

15% Travel  

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 

Company Overview:  

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.  

Equal Opportunity Employer     

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.  

View The EEO Know Your Rights poster       

UKG participates in E-Verify. View the E-Verify posters here.   

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.  

Disability Accommodation in the Application and Interview Process 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].  

The pay range for this position is $169,400 to $241,400. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits