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Berkshire Grey is a pioneer in intelligent robotic automation solutions that transform supply chain operations. We design and deploy AI-powered systems that help the world’s largest retailers, eCommerce providers, 3PLs, parcel carriers, healthcare companies, and manufacturers achieve greater efficiency, speed, and resiliency. Joining Berkshire Grey means being part of a team that is redefining how products move through the world and shaping the future of automation.
Job Summary:
The Solutions Design Team is seeking an innovative and solutions-focused Principal Solutions Architect to lead the design of intelligent automation systems that leverage our technology to optimize customer operations. In this role, you will analyze complex data and processes to ensure the performance and scalability of our solutions, collaborating with customers and internal teams throughout the presales cycle. Success in this position requires strong technical problem-solving skills, effective project management, and the ability to clearly communicate complex concepts to both internal and external stake holders.
Location
Bedford, MA office or Remote.
Responsibilities:
- Pre-Sales Customer Interaction
- Analyze customer data, conduct engineering analyses and propose solutions for specific customer applications.
- Collaborate with customers to analyze and manage requirements to deliver meaningful business value.
- Compose in-depth technical response documents and provide customer presentations to support the sales process.
- Work with Sales to identify new application areas and, with Marketing, create compelling messaging and demonstrations that attract new customers/prospects.
- Work with Program Engineers to ensure accurate solution development and deployment in post-sales phase.
- Prototype Development
- Analyze customer requirements, define and propose Proof-of-Concept, manage POC development activities, and transition systems to engineering & operations.
- Recommend ways to apply new technologies and solutions that will maximize their value to customers and Berkshire Grey.
- Assess the feasibility of POC/development ideas and collaborate with engineering team to determine design limitations and opportunities.
- Define POC solution architecture, technical requirements and technical risk mitigation plans.
- Solution Application Strategy
- Identify new solution / product opportunities or new applications of existing products through customer contact and market knowledge.
- Collaborate with Product Management on solution feature prioritization and commercialization strategy.
- Work on enhancement requests, gather business requirements, and collaborate with Product Management on functional design documents.
- Contribute to continual improvement of best practices, tools and techniques for more effective product usage.
Requirements:
- BS degree in industrial engineering, operations or related field.
- Excellent data analysis skills – Tableau.
- Strong business acumen.
- Ability to work with MS Excel, MS Project and technical drawings (AutoCAD, Solidworks, etc).
- Comfortable working with mechanical systems.
- Develop models as required to solve complex problems.
- Understand use of operational and financial metrics to drive business decisions.
- Ability to interface with customers successfully and professionally.
- Can communicate effectively with both engineering and operational teams.
- Perform well in a fast-paced, high energy environment.
- Experience in designing or working with traditional warehousing automation, conveyors, sorters, put walls, goods to person systems, etc.
- Ability to travel 25%+
Why Berkshire Grey?
- Opportunity to work with cutting-edge AI-powered robotic solutions that are transforming the supply chain and logistics industry.
- A culture of innovation and collaboration, with a commitment to professional development and growth.
- Competitive compensation and comprehensive benefits package.
7214-2503MB
This job is not eligible for visa sponsorship, with the exception of H1-b transfers.
Berkshire Grey Bedford, Massachusetts, USA Office
140 South Road, Bedford, MA, United States, 01730
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
