Principal Solution Architect

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

The Professional Services Solution Architect will be responsible for the successful implementation of the ServiceMax product suite.  This role may work as part of a project team for larger, complex engagements; or in a primary role on smaller engagements (providing project management support).  The successful candidate must be able to build strong relationships with clients and must be effective at communicating verbally and in writing. Additionally, he/she must have a passion for helping clients find creative ways to run their services businesses more effectively.  

Job Responsibilities:

• Lead Solution Architect on functional project teams utilizing the ServiceMax, MaxApproach Methodology to implement the ServiceMax solution. Accountable for the following:

• Leading discovery and design workshops
• Completing business requirements analysis and confirmation
• Ability to transform business requirements into a set of end-to-end solutions within the application.
• Identifying and documenting specifications and criteria for customizations
• Confirming functional design with client
• Supporting configuration effort by project consultants
• Overseeing quality reviews and testing of the configured solution
• Documenting finalized solution design and build specifications.
• Leading development, deployment and hand-off
• Coordinating resolution of client-reported feedback and issues
• Communicating with project team, as required, to ensure timely updates to project health, risks, issues and solutions.
• Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and business requirements.
• Liaise with the Technical Architect to design scalable, flexible solutions supporting business requirements.
• Liaise with and support other functional groups within ServiceMax – including (but not limited to) training, development, support, product, and engineering.
• Identify business use cases within different verticals or client implementations that may augment ServiceMax’s product roadmap and delivery best practices.
• Review and provide input to PS training materials and presentations.
• Develop case studies, presentations, and internal processes and guidelines.

Required Skills:

• Minimum 2+ years’ experience with Salesforce in an administrative or configuration management capacity required.
• Salesforce certification preferred (Minimum 1: ADM-201, Service Cloud, Platform App Builder)
• Salesforce technical experience with Apex, Lightning Platform, Visual Force, or Java preferred.
• 7+ years consulting experience implementing with one or more Customer Relationship Management Solutions, (such as SalesForce.com, SAP, Oracle, Siebel)
• 5+ years’ experience working in a technology focused company.
• Demonstrated leadership skills working with clients and peers.
• Comfortable leading meetings/ sessions with Senior Management to discuss business process.
• ·Excellent oral and written communication skills

• Ability to work in a globally distributed team environment, liaising with on-site teams and clients.

• Results driven attitude in a fast-paced environment.

• Commitment to quality, customer success, and customer satisfaction

• Willingness to travel up to 25% of time, including international travel.
• Experience in Field Service Industry

Desired Skills:

• Experience with field service operations or management, including experience with customer service management.
• Experience working in a Professional Services consulting setting

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

PTC carefully considers a wide range of compensation factors, which include a candidate’s background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $110,000 - $170,000. The actual pay may be lower or higher depending on a candidate’s skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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