The Principal Solution Architect collaborates with customers to design and implement tailored collaboration solutions, providing consultative guidance and driving business growth through strategic relationships and technical expertise.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Principal Solution Architect (PSA) is a field-based technical pre-sales role that focuses on developing comprehensive Collaboration solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service offerings, and fostering strategic relationships to drive business growth. In this role, you will work with customers, delivery, and internal sales teams to develop and maintain strategic relationships and act as a trusted advisor to grow CDW's Collaboration services business.
What You Will Do
* Develop appropriate assessment and service solutions for CDW customers, including collaboration architecture, platform optimizations, technology health checks, deployment services, adoption services, and advisory services.
* Collaborate with customers, delivery teams, and internal sales to provide consultative guidance, plan sales strategy, and author statements of work (SOWs).
* Analyze technical and competitive considerations, defining actions to meet customer expectations throughout the sales cycle by uncovering customer long-term goals and requirements and crafting collaboration solutions that align to desired business outcomes.
* Maintain strategic relationships with customers, internal sales, and delivery management, acting as a trusted advisor to drive business growth.
* Grow influence in your assigned territory through high levels of engagement with vendors, partners, customers, and sales teams as a collaboration subject matter expert.
* Act as a subject matter expert across multiple collaboration solution areas, contributing to CDW marketing-approved online activities such as LinkedIn content, blog posts, and online publications.
* Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other Solution Architects, Solution Executives, and Field Sellers.
* Mentor and coach solution architects on best practices for engaging with coworkers and customers around collaboration solutions.
What We Expect of You
* Bachelor's Degree or equivalent experience.
* Minimum of eight (8) years of experience in a technical, pre-sales, or post-sale delivery role.
* Experience designing and architecting Collaboration solutions tailored to customer needs.
* Familiarity with major collaboration vendors and platforms such as Microsoft Teams (Calling, Meetings, Rooms), Cisco (Webex, UC, Contact Center), Zoom, Avaya, and related ecosystem solutions.
* Exposure to identity, security, networking, and cloud services as they relate to collaboration platforms.
* Motivated, self-starting, and able to independently perform high-quality work with minimal guidance.
* Strong teamwork skills with the ability to lead technical discussions and influence decision-making.
* Customer-centric mindset with excellent communication and presentation skills.
* Proven ability to design and communicate comprehensive collaboration solutions.
* Willingness to travel up to 25% or as needed. Pay range: $145,600 - $211,870, depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Principal Solution Architect (PSA) is a field-based technical pre-sales role that focuses on developing comprehensive Collaboration solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service offerings, and fostering strategic relationships to drive business growth. In this role, you will work with customers, delivery, and internal sales teams to develop and maintain strategic relationships and act as a trusted advisor to grow CDW's Collaboration services business.
What You Will Do
* Develop appropriate assessment and service solutions for CDW customers, including collaboration architecture, platform optimizations, technology health checks, deployment services, adoption services, and advisory services.
* Collaborate with customers, delivery teams, and internal sales to provide consultative guidance, plan sales strategy, and author statements of work (SOWs).
* Analyze technical and competitive considerations, defining actions to meet customer expectations throughout the sales cycle by uncovering customer long-term goals and requirements and crafting collaboration solutions that align to desired business outcomes.
* Maintain strategic relationships with customers, internal sales, and delivery management, acting as a trusted advisor to drive business growth.
* Grow influence in your assigned territory through high levels of engagement with vendors, partners, customers, and sales teams as a collaboration subject matter expert.
* Act as a subject matter expert across multiple collaboration solution areas, contributing to CDW marketing-approved online activities such as LinkedIn content, blog posts, and online publications.
* Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other Solution Architects, Solution Executives, and Field Sellers.
* Mentor and coach solution architects on best practices for engaging with coworkers and customers around collaboration solutions.
What We Expect of You
* Bachelor's Degree or equivalent experience.
* Minimum of eight (8) years of experience in a technical, pre-sales, or post-sale delivery role.
* Experience designing and architecting Collaboration solutions tailored to customer needs.
* Familiarity with major collaboration vendors and platforms such as Microsoft Teams (Calling, Meetings, Rooms), Cisco (Webex, UC, Contact Center), Zoom, Avaya, and related ecosystem solutions.
* Exposure to identity, security, networking, and cloud services as they relate to collaboration platforms.
* Motivated, self-starting, and able to independently perform high-quality work with minimal guidance.
* Strong teamwork skills with the ability to lead technical discussions and influence decision-making.
* Customer-centric mindset with excellent communication and presentation skills.
* Proven ability to design and communicate comprehensive collaboration solutions.
* Willingness to travel up to 25% or as needed. Pay range: $145,600 - $211,870, depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
Avaya
Cisco Contact Center
Cisco Uc
Cisco Webex
Microsoft Teams
Zoom
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