Responsible for designing, deploying, and supporting ScienceLogic SL1 solutions, including integration, customization, and automation to enhance IT operations.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Role Summary
* The ScienceLogic Engineer is responsible for designing, deploying, configuring, and supporting ScienceLogic SL1 solutions. This includes integrating new devices, developing custom monitors, maintaining device templates, and troubleshooting performance issues within the platform. The engineer will work closely with IT infrastructure, application, and cloud teams to ensure comprehensive coverage and accurate alerting, thereby enabling proactive incident management and efficient root cause analysis.
Key Responsibilities
* Deployment and Configuration: Install, configure, and maintain ScienceLogic SL1 appliances and software across multiple environments.
* Platform Management: Oversee upgrades, patches, and licensing for the ScienceLogic platform to ensure optimal performance and security.
* Device Onboarding: Integrate servers, network devices, storage systems, and cloud resources into SL1, utilizing device discovery and auto-classification features.
* Monitor Development: Create and customize monitoring policies, performance baselines, and event alerts tailored to organizational needs.
* Automation and Scripting: Develop and maintain automation scripts- often in Python, PowerShell, or Shell- to streamline SL1 operations and integrate with external systems.
* Template Management: Build, modify, and optimize device templates to ensure accurate data collection and actionable intelligence.
* Dashboard and Reporting: Design dynamic dashboards, custom reports, and visualizations in SL1 to provide real-time insights for IT teams and business stakeholders.
* Troubleshooting and Optimization: Diagnose and resolve performance issues within the ScienceLogic platform and related integrations; recommend improvements for monitoring coverage and alert relevance.
* Integration: Connect SL1 with third-party systems such as ServiceNow, Splunk, and other ITSM, SIEM, and orchestration platforms.
* Documentation: Maintain comprehensive documentation for platform configuration, custom scripts, workflows, and operational procedures.
* Stakeholder Collaboration: Work closely with IT operations, network, cloud, and application teams to align ScienceLogic monitoring with business requirements and SLAs.
* Knowledge Transfer: Train team members and end-users on the ScienceLogic platform, new features, and best practices.
* Security and Compliance: Ensure monitoring configuration aligns with organizational policies and industry compliance standards.
* Required Skills and Qualifications
* Must have active TS/SCI with Full Scope Polygraph security clearance
* 3+ years' experience with ScienceLogic SL1 platform or similar monitoring/automation tools. Experience in enterprise IT environments is highly desirable.
* Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred.
* Preferred Certifications
* ScienceLogic Certified Engineer (SLCE)
* CompTIA Network+, Security+, or equivalent certifications
* AWS, Azure, or Google Cloud certifications
* ITIL Foundation Certification
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Role Summary
* The ScienceLogic Engineer is responsible for designing, deploying, configuring, and supporting ScienceLogic SL1 solutions. This includes integrating new devices, developing custom monitors, maintaining device templates, and troubleshooting performance issues within the platform. The engineer will work closely with IT infrastructure, application, and cloud teams to ensure comprehensive coverage and accurate alerting, thereby enabling proactive incident management and efficient root cause analysis.
Key Responsibilities
* Deployment and Configuration: Install, configure, and maintain ScienceLogic SL1 appliances and software across multiple environments.
* Platform Management: Oversee upgrades, patches, and licensing for the ScienceLogic platform to ensure optimal performance and security.
* Device Onboarding: Integrate servers, network devices, storage systems, and cloud resources into SL1, utilizing device discovery and auto-classification features.
* Monitor Development: Create and customize monitoring policies, performance baselines, and event alerts tailored to organizational needs.
* Automation and Scripting: Develop and maintain automation scripts- often in Python, PowerShell, or Shell- to streamline SL1 operations and integrate with external systems.
* Template Management: Build, modify, and optimize device templates to ensure accurate data collection and actionable intelligence.
* Dashboard and Reporting: Design dynamic dashboards, custom reports, and visualizations in SL1 to provide real-time insights for IT teams and business stakeholders.
* Troubleshooting and Optimization: Diagnose and resolve performance issues within the ScienceLogic platform and related integrations; recommend improvements for monitoring coverage and alert relevance.
* Integration: Connect SL1 with third-party systems such as ServiceNow, Splunk, and other ITSM, SIEM, and orchestration platforms.
* Documentation: Maintain comprehensive documentation for platform configuration, custom scripts, workflows, and operational procedures.
* Stakeholder Collaboration: Work closely with IT operations, network, cloud, and application teams to align ScienceLogic monitoring with business requirements and SLAs.
* Knowledge Transfer: Train team members and end-users on the ScienceLogic platform, new features, and best practices.
* Security and Compliance: Ensure monitoring configuration aligns with organizational policies and industry compliance standards.
* Required Skills and Qualifications
* Must have active TS/SCI with Full Scope Polygraph security clearance
* 3+ years' experience with ScienceLogic SL1 platform or similar monitoring/automation tools. Experience in enterprise IT environments is highly desirable.
* Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred.
* Preferred Certifications
* ScienceLogic Certified Engineer (SLCE)
* CompTIA Network+, Security+, or equivalent certifications
* AWS, Azure, or Google Cloud certifications
* ITIL Foundation Certification
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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