What You'll Do:
Lead professional services projects with some of the largest companies in the world, as the accountable design face (Solution Manager) with the objective of driving optimal design quality, leading industry practices, and maximum synergy across the entire Coupa suite
Perform a Leading role within the Coupa Professional Services COE to drive enablement on business process expertise and consulting best practices across the wider Coupa delivery teams
Conduct architectural design reviews on implementations to ensure quality in delivery from our and partner implementation teams
Develop and implement standardized procedures, templates and tools to enhance the quality of delivery team operations
- Collaborate with documentation and product management teams to share expertise in further developing content & product
Foster and develop relationships with customers key stakeholders
Develop & coach talent, in and out of projects, in the consulting expectations to ensure the right skills mix to meet customer success
What You Will Bring to Coupa:
Must have hands-on Coupa experience (implementation / consulting)
15+ years in Procure-to-Pay / Source-to-Contract (consulting, SaaS, or in-house)
Experience leading teams or global SaaS implementations
Strong client management with proven delivery of workshop management, successful & on-time go-lives
Deep understanding of Procurement + Finance processes and systems
Experience across industries (e.g. Healthcare, Retail, FS, Manufacturing, Oil & Gas)
Strong stakeholder management (exec-level, cross-region) and communication skills
Strong understanding of delivery methodologies and customer success principles
Highly organized, strong problem-solving and analytical skills
Experience with similar platforms (e.g. Ariba, Ivalua, Jaggaer, GEP) is a bonus
Willingness to travel regionally and possibly globally
Coupa Boston, Massachusetts, USA Office
53 State Street Suite 1205, Boston, MA, United States, 02109
Similar Jobs at Coupa
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

