The Lead Solution Architect leads implementation projects for major clients, designs solutions, fosters customer relationships, and ensures successful project management and delivery.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
What you will do:
- Lead professional services projects with some of the largest companies in the world, as the design face with the objective of providing continuity across the platform functions & the various solution architects.
- Accountable for the overall design of customers implementations, advocating for industry & technology best practices
- Foster and develop relationships with customers key stakeholders
- Drive the key decision making & materials to support project progress and artifacts
- Partner with the Coupa Engagement Manager to be responsible for the overall customer success
- Develop & coach talent, in and out of projects, in the consulting expectations to ensure the right skills mix to meet customer success
- Broaden and Deepen your Coupa, as well as source-to-pay, knowledge throughout the source-to-pay lifecycle to be a clear and concise communicator
- Collaborate with documentation and product management teams to share expertise in further developing content & product
- Engage customers in enlightened business need discussions versus feature/function basics.
- Follow & advocate the Coupa implementation methodology to ensure customers adhere to good practices
- Work in both individual and team environments, on and off customers site
What you will bring to Coupa:
- Experience of managing a professional services team or consulting projects.
- 10+ years’ experience in source-to-pay, either internally via or externally with a consulting firm.
- Must have hands-on Coupa experience (implementation / consulting)
- Must be able to work in a fast paced and passionate environment.
- Must have a strong team success mentality as well as customer success focus.
- Strong experience in Coupa products
- Experience with Project Management or understanding good project principles which support software implementations and customer transformations
- Strong skills in tackling challenging or complex problems within a business. The ability to simplify the problem, bring decision frameworks, and carrell a team to recommending solutions.
- Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go live
- Previous senior consulting experience with competing applications is a solid predictor of success e.g: Ariba, Ivalua, Jaegger, GEP
- Exposure to or interest in applying AI to improve client processes, efficiency, and ROI
- Experience configuring and delivering software demonstrations are required.
- Experience in building a workshop plan which fits the scope at hand, developing materials, and facilitating workshops to achieve desired outcomes
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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Coupa Boston, Massachusetts, USA Office
53 State Street Suite 1205, Boston, MA, United States, 02109
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