Principal Experience (CX) Designer

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

The Marketing team at Bose consists of passionate, bold, and music-loving storytellers. We tap into the magic of what makes Bose, BOSE, and through our marketing efforts, connect that magic with people who relate to our belief that sound is the most powerful force on earth.

Job Description

We’re the Bose Customer Experience Design Team, and our mission is to design category defining customer experiences where every interaction is intuitive, effortless, seamless, and delightful. We make the experience of buying and using a Bose product magical and when customer’s need help, we ensure the best possible support. We innovate relentlessly, setting new experience standards. We’re human-centered in our approach and we work iteratively on UX prototypes across physical and digital touchpoints to solve customer problems and give them new beloved capabilities they can’t live without. Our work greatly impacts our customers’ end-to-end experience and is critical for Bose.

We are building our CX Team and are seeking a Principal Experience Designer (CX Designer) to join the team. As a Principal Experience Designer, you will shape end-to-end physical and digital experiences that elevate how customers interact with our products and services. This role bridges innovation, design strategy, and hands-on execution, creating holistic experiences that delight users while aligning with business objectives. You will lead efforts across cross-functional teams, define future-facing experiences, and influence how technology and design intersect to create moments of joy for our customers.

Key Responsibilities

Vision and Strategy

• Develop and champion a unified experience vision for Bose’s digital and physical products, services, and platforms.
• Leverage customer insights, market research, and data analytics to create innovative roadmaps, aligning on priorities and success metrics.
• Create frameworks such as customer journeys, service blueprints, and experience maps to define the product vision across multi-horizon strategies.

Design and Execution

• Lead concept development through ideation sessions, prototyping, and storytelling, transforming preferable futures into tangible solutions.
• Deliver high-quality designs, including wireframes, storyboards, interactive prototypes, and visual mockups that align with Bose’s design principles.
• Incorporate inclusive design practices into all experiences.

Collaboration and Leadership

• Facilitate co-creation workshops and insight-gathering activities, engaging with customers and stakeholders to shape user-centered solutions.
• Partner with product managers, engineers, and researchers to deliver innovative solutions aligned with business goals and technical constraints.
• Mentor and develop the design team, fostering a culture of creativity, innovation, and collaboration across the organization.

Research and Insight

• Dive deep into consumer insights, competitive intelligence, and emerging technologies to identify opportunities for innovation and differentiation.
• Define user research needs, integrating findings into iterative concept validation and experience refinement.

Influence and Evangelism

• Act as a thought leader within Bose, advocating for customer-obsessed design and influencing stakeholders through compelling storytelling and visual communication.
• Represent Bose’s design team in external industry events, contributing to the broader design community.

Qualifications

Experience and Skills

• At least 8 years of experience in Experience Design, Service Design, or related fields, demonstrating a track record of creating successful physical and digital experiences.
• Strong analytical, quantitative, and problem-solving skills with a data-driven mindset.
• Expertise in using design tools such as Figma, Adobe Creative Suite, and prototyping software.
• Skilled in creating cross-functional alignment and delivering within agile methodologies.
• Proven ability to lead design efforts for new categories and guide end-to-end experience development.

Soft Skills

• Excellent communication and storytelling skills, with the ability to articulate design rationale to diverse audiences.
• Comfortable working with senior executives, influencing strategic decisions, and presenting compelling narratives.
• Collaborative team player with a strong ability to mentor others and foster a creative culture.

Preferred Qualifications (Extra Credit)

• Familiarity with emerging technologies and their application in creating next-generation user experiences.
   

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Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. Please include "Application Accommodation Request" in the subject of the email.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.