Principal Consultant - Intelligent Operations

Responsibilities

• Provide strategic leadership and guidance to clients, helping them navigate and thrive in a rapidly changing business environment.
• Build and maintain strong relationships with key clients, acting as a trusted advisor, and delivering exceptional client service.
• Assess current landscape of observability platforms and solutions, including potential capabilities, existing consumption, gaps in coverage, licensing models, and operating models.
• Provide recommendations to customers around tools for rationalization, reducing overall complexity while managing spend and enhancing capabilities and coverage.
• Guide customers through the establishment of a NOC/SOC/Digital Operations Center, integrating observability platforms with IT Service Management, IT Operations Management, and Workflow Automation platforms.
• Lead and manage large-scale consulting engagements, ensuring the successful delivery of high-quality outcomes leveraging observability platforms + workflow automation platforms to deliver optimal solutions within scope, budget, and timeline.
• Collaborate with cross-functional teams and subject matter experts like Field CTOs, Business Process Consultants, Principal Technical Consultants, and others to develop innovative strategies and solutions for clients.
• Conduct in-depth analysis and evaluation of client operations, financials, and market trends to identify opportunities for growth and improvement.
• Develop and present high-impact recommendations, presentations, and reports to clients and senior leadership.
• Lead organizational change management efforts in large transformational programs.
• Drive business development efforts, including identifying new opportunities, cultivating relationships, and participating in proposal development.
• Mentor and develop junior team members, providing guidance and support to enhance their skills and professional growth.
• Stay up to date with industry trends, emerging technologies, and regulatory changes to provide thought leadership and innovative solutions to clients.
• Contribute to the development of thought leadership content, including white papers, articles, and industry insights.

Qualifications

• Bachelor's or Master's degree in a relevant field, such as business, engineering, finance, or management.
• A minimum of 15 years of experience in management consulting, technology consulting, industry, or a related field, with a focus on delivering strategic and transformative solutions to clients.
• Strong industry knowledge and expertise in specific sectors, such as healthcare, financial services, technology, or manufacturing.
• Strong understanding of the ServiceNow ecosystem, its adjacent technologies, and how it applies to strategic goals and objectives of customers.
• Strong understanding of the observability ecosystem and markets, including capabilities, licensing, and best practices for Dynatrace, DataDog, LogicMonitor, Splunk, Qualys, or others.
• Strong understanding of automation capabilities, such as Harness, Terraform, Ansible, or others.
• Proven leadership abilities, with the capacity to lead and motivate teams towards achieving project goals.
• Exceptional communication and presentation skills, with the ability to convey complex concepts and ideas clearly and persuasively.
• Strong analytical and problem-solving skills, with the ability to think critically and develop innovative strategies.
• Demonstrated business development skills, with a successful track record in identifying and pursuing new opportunities.
• Strong client relationship management skills, with the ability to build trust, understand client needs, and deliver value-added solutions.
• Willingness to travel to client sites as required.