Jobs at AHEAD

The Services Partner manages strategic client relationships, develops account strategies, identifies and closes complex technology services opportunities, and oversees sold engagements. This sell-plus-deliver role coordinates consulting, technical, and managed-services teams; develops proposals, value propositions, and statements of work; monitors portfolio performance, delivery quality, economics, utilization, and client satisfaction; and drives sustainable services growth through executive-level client engagement and technology consulting.

Leads financial selling and financing strategy for complex technology transactions. The role develops total cost of ownership analyses, structures client financing solutions, manages booking and billing requirements, resolves financing terms, reduces days sales outstanding, supports credit-limit reviews and collections, and presents strategic financing opportunities. It partners closely with sales, finance, accounts receivable, suppliers, manufacturers, and clients while serving as a subject-matter expert on financing execution.

Leads pre-sales network solution design and technical sales engagements for enterprise customers. Architects campus, wireless, data center, cloud, security, and SDN solutions; develops configurations, pricing, proposals, presentations, and business justifications; qualifies opportunities; partners with sales teams, vendors, and customers; maintains technical relationships; mentors junior staff; and serves as a network thought leader.

The Senior Specialty Solutions Engineer will focus on network and network security solutions, collaborating with sales teams and vendors to deliver tailored technologies for clients, while leading engineering efforts and mentoring junior members.

Principal Engineer responsible for owning complex software initiatives from problem framing through architecture, implementation, deployment, production support, and continuous improvement. The role involves building web applications, services, APIs, MCP servers, data pipelines, and platform integrations; leading architecture and code reviews; improving security, reliability, and maintainability; mentoring engineers; and shaping technical strategy. The engineer will also use and improve AI-assisted development practices while maintaining human accountability for quality and operational outcomes.

Manages complex ServiceNow and other technical projects from initiation through closure. Responsibilities include Agile/Scrum coaching, project planning, budgeting, scheduling, resource allocation, risk and issue management, vendor coordination, client communication, service delivery, revenue opportunity development, and project improvement. The role ensures projects meet scope, quality, timeline, budget, and client satisfaction objectives while facilitating collaboration among internal teams, clients, and vendors.

Designs, builds, secures, monitors, and supports scalable data platforms across public and multi-cloud environments. Develops batch and streaming pipelines, ELT processes, data lakes, warehouses, APIs, and integrations with transactional systems. Works with SQL and NoSQL databases and technologies including Spark, Hadoop, Databricks, Snowflake, Kinesis, and Lambda. Leads projects, presents to leadership, collaborates with clients and Scrum teams, troubleshoots issues, and enables analytics and machine learning initiatives.

Supports Client Directors by managing customer transactions from quote to cash, maintaining sales pipelines and forecasts in Salesforce, preparing pricing and proposals, coordinating orders and issue resolution, managing account records, and reviewing invoice aging. The role also supports vendor relationships, customer communications, and margin calculations while delivering high-quality service to assigned accounts.

Lead and implement hands-on data governance across the Data Platform: build and operate the enterprise catalog, automate lineage, embed data quality checks, configure Snowflake governance, manage access workflows and event contract governance, create governance metrics and dashboards, define standards and operating model, enable domain teams, and hire and lead a small governance function.

Owns the architecture, development, deployment, reliability, security, performance, and ongoing evolution of the company’s Next.js and Payload CMS marketing website. Leads integrations across analytics, consent management, CRM, search, automation, and other marketing platforms. Establishes development and CI/CD standards, troubleshoots production issues, evaluates AI-enabled technologies, manages vendors, and translates marketing requirements into technical priorities. The role will eventually lead a dedicated Web & Marketing Platforms function.

Operates and supports customer cloud environments across Azure, AWS, GCP, and OCI. Responsibilities include monitoring, incident and request response, provisioning, access management, maintenance, troubleshooting, governance, documentation, customer communication, and ITSM execution. The role also uses scripting, automation, monitoring, and DevOps/SRE practices to improve operational consistency. Participation in after-hours and weekend on-call support is required.

Leads complex enterprise data, analytics, AI, cloud, and digital transformation engagements as the primary executive advisor. Owns client success, delivery quality, financial performance, governance, strategic direction, stakeholder relationships, and account growth. Leads executive workshops, steering committees, roadmaps, proposals, and solution development while mentoring consulting leaders and advancing practice methodologies, offerings, and delivery standards.

Provides senior technical leadership across complex data, analytics, AI, cloud, governance, and digital transformation engagements. Responsibilities include solution architecture, technical governance, engineering oversight, risk mitigation, technical discovery, executive presentations, mentoring, practice development, innovation, and business development. The role guides engineering teams, approves designs and deliverables, develops technical strategies, and ensures scalable, secure, maintainable solutions.

Manage sales order execution for assigned accounts, including order booking, document verification, customer profile maintenance, issue resolution, and cross-functional coordination. Partner with warehouse, manufacturing, supply chain, engineering, account management, and external customers to meet delivery deadlines and resolve order changes. Identify process improvements and help customers submit accurate orders. The role requires strong communication, organization, attention to detail, and at least two years of sales and sales operations experience.

Own the enterprise architecture and technical direction for Certinia across PSA, Services Estimator, Revenue Management, and Salesforce. Translate business requirements into scalable platform designs, govern data models, security, automation, integrations, migrations, testing, releases, and upgrades. Partner with business and technology leaders, guide administrators and developers, document architecture decisions, support vendor relationships, and drive platform improvements across professional services, finance, billing, revenue, and resource-management processes.

Supports Client Directors by managing customer transactions from quote to cash, maintaining sales pipelines and forecasts, preparing pricing and proposals, coordinating orders and internal resources, resolving client issues, managing vendor relationships, and reviewing invoices. The role focuses on customer satisfaction, account support, margin management, accurate documentation, and building productive long-term client relationships in a high-volume technology sales environment.

Manages complex observability implementation projects from initiation through closure. Responsibilities include Agile/Scrum coaching, project planning, budgeting, scheduling, resource allocation, risk and issue management, client communication, vendor coordination, service delivery, and project documentation. The role also identifies additional services opportunities, supports executive-level client interactions, tracks project performance, and improves project management processes using systems such as Salesforce and FinancialForce.

Lead and deliver ServiceNow technical projects using Agile and Waterfall. Coach teams on Scrum, remove impediments, manage scope/schedule/budget, coordinate vendors, interface with clients, analyze resource utilization, drive services revenue, and close projects with post-implementation reviews.

Leads AHEAD’s Specialist Solutions Engineering team, overseeing daily management, strategic technical direction, coaching, career development, performance metrics, partner relationships, customer engagement, presales processes, quoting, and collaboration with sales and delivery leaders. The role presents solutions to customers and partners, supports sales plays, develops resource capacity processes, and maintains alignment across presales, delivery, and customer stakeholders.

Leads enterprise organizational change management and transformation engagements, building durable change capabilities through Centers of Excellence, playbooks, manager-led practices, adoption metrics, and AI-enabled tools. Owns workstreams, client relationships, change strategies, stakeholder engagement, value realization, and roadmap development. Coaches junior consultants and client teams, supports proposals and practice development, and uses data to measure behavioral adoption and business outcomes. Requires Prosci ADKAR expertise, consulting experience, enterprise AI tool proficiency, and approximately 25% travel.