Principal Analyst, Digital Workplace

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About This Role:

Forrester Research is seeking a Principal Analyst to be a critical member of the research team, responsible for leading our digital workplace and digital employee experience (DEX) practice, part of our technology architecture and delivery research group. This practice serves CIOs, CTOs and IT leaders and practitioners, helping them achieve high performance — the ability to deliver great business results through technology. The Principal Analyst will deliver research that encompasses: 1) digital workplace strategy and portfolio of research; 2) drive research on key platforms, vendors, and trends; 3) bring the right mix of both strategic and technical architecture and delivery experiences; and 4) foster a culture of collaboration across our research, sales, product, and customer success teams. The Principal Analyst has a strong understanding of CIO/CTO concerns and priorities, helps them understand the implications of technology, economies, labor, and other key trends on IT strategy and delivery.

Job Description:

The Principal Analyst will work as part of a high-performing team with a strong emphasis on collaborating with others in all aspects of the job. A Principal Analyst is expected to:

• Lead the digital workplace and DEX practice, working across Forrester research teams — including the future of work team, sales, and product — to develop a complete research portfolio that drives customer delight and revenue.

• Develop a deep understanding of what Forrester clients require to be successful as technology executives and leaders.

• Conduct primary research into 1) digital workplace strategy, architecture, and roadmaps, 2) governance and risk management, 3) financial and cost optimization, and 4) performance management including metrics, KPIs, benchmarks, etc. Use this research to help clients navigate digital workplace challenges by providing insights on the future of work, cost optimization, investment prioritization, and long-term workplace strategy.

• Conduct deep analysis of IT decision-maker challenges and preferences balanced with employee preferences and expectations.

• Create high quality, actionable, analytically deep and fact-based research content throughout the year. Research/write/create approximately eight to 12 research projects per year, which includes a mix of written reports, tools, webinars, videos, blogs, podcasts, infographics, and other intellectual property. Build visibility for their research and contribute to Forrester client communities.

• Drive and lead key Forrester Wave™ and Landscape reporting for the practice and adjacent areas.

• Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems through inquiry, guidance, and advisory and consulting engagements.

• Present at Forrester-sponsored and industry-related events and deliver client webinars.

• Establish an industry presence as an influential speaker and thinker, build relationships with journalists who cover the sector, and participate in vendor briefings and field press inquiries as necessary.

• Support business development and prospect conversations as arranged by Forrester’s account leadership teams.

• Fosters a leadership style that drives a culture of cross-team collaboration, mentorship, integrity, and relentless and positive pursuits

Job Requirements:

• At least 10 years of experience in a mix of roles as a director-level and above in sales engineering, engineering practitioner, consultant, product management, or research analyst in technology or in a role within a business PMO.

• A demonstrated ability to serve as an advisor to senior management and C-level clients.

• Superior client-facing communication, listening, critical thinking, and collaboration skills with researchers, subject-matter experts, and client leaders.

• Solid technical digital workplace technology experiences as a leader but also founded in engineering and architecture backgrounds in key platforms. These platforms can include end user experience monitoring (DEX tools), desktop-as-a-service (DaaS), virtual desktop infrastructure (VDI), UCaaS, M365, Google Workspaces, endpoint management, devices and operating systems, security as well as additional technology platforms.

• Strong knowledge of the issues and challenges that technology executives and leaders face and expertise in the broad implications of current and emerging technology markets, economics, labor, and econometrics.

• The ability to take complex, disparate ideas and distill them into simple, provocative concepts; willingness to take a stand on outcomes with clients, vendors, press, and competition.

• A strong record of academic achievement.

• Superior analytical, writing, editing, and presentation skills.

• The ability to travel 30% of the time or more.

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FLSA Status: 

Exempt

Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected]. 

Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.

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