Sprinklr Logo

Sprinklr

Principal AI Engineer

Reposted 12 Days Ago
Be an Early Applicant
In-Office or Remote
11 Locations
177K-295K Annually
Senior level
In-Office or Remote
11 Locations
177K-295K Annually
Senior level
Lead the design and development of AI agent systems, guide enterprise customers, and engage in pre-sales activities while collaborating with teams to implement AI solutions.
The summary above was generated by AI

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Job Description
 

As Principal AI Engineer, you will lead the technical design and development of AI agent systems and LLM-powered capabilities. You’ll operate at the intersection of applied research, systems design, and strategic customer engagement. While your day job includes architecting scalable, production-ready AI components, your role also spans into guiding enterprise customers—serving as a thought leader in pre-sales, executive briefings, and AI strategy workshops. 

Key Responsibilities: 

Technical Leadership 

  • Architect and implement advanced AI agent frameworks using LLMs (e.g. GPT, Claude, open-weight models). 

  • Design end-to-end systems and solutions that integrate planning, memory, retrieval, and tool usage within AI agents. 

  • Lead model evaluation, prompt engineering, fine-tuning, and RLHF efforts where necessary. 

  • Collaborate with product and engineering teams to translate AI capabilities into platform features. 

Customer & Pre-Sales Engagement 

  • Partner with Sales, Product, and GTM to articulate AI strategy and solution architecture to enterprise clients. 

  • Participate in pre-sales meetings, technical deep-dives, and AI innovation workshops with C-level stakeholders. 

  • Translate customer needs into solution blueprints involving agents, LLMs, and AI workflows. 

  • Represent the company in conferences, webinars, and thought-leadership forums as an AI expert. 

Requirements: 

Must-Have 

  • PhD in Computer Science, Machine Learning, NLP, or related field. 

  • 5+ years of industry experience in AI/ML, with at least 2 years focused on LLMs and/or AI agents. 

  • Strong programming skills in Python and experience with frameworks such as LangChain, Transformers, Ray, or similar. 

  • Experience building production systems using LLMs (RAG, agentic workflows, orchestration, tool use, etc). 

  • Exceptional communication skills and a proven ability to present complex ideas to technical and non-technical audiences. 

  • Experience in client-facing roles or pre-sales technical advisory. 

Nice-to-Have 

  • Experience with enterprise AI deployment (e.g., compliance, privacy, scalability). 

  • Publications or public talks in AI, NLP, or agentic systems. 

  • Contributions to open-source LLM/agentic frameworks. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Warning about Recruiting Scams

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. 

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Compensation Range

$177,000 - $236,000 - $295,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Top Skills

Langchain
Llms
Python
Ray
Transformers

Similar Jobs

9 Days Ago
Remote or Hybrid
2 Locations
164K-183K Annually
Senior level
164K-183K Annually
Senior level
Healthtech • Software
The Principal AI Engineer leads AI architecture and delivery across products, crafting standards, integrating solutions, and mentoring teams on best practices.
Top Skills: AIAutogenCrewaiLangchainLanggraphLlamaindexPython
19 Days Ago
Remote
15 Locations
222K-288K Annually
Expert/Leader
222K-288K Annually
Expert/Leader
Fintech • Payments • Software • Financial Services
The Principal Fullstack Engineer will lead the development of AI features in a financial platform, collaborating across teams and delivering scalable code.
Top Skills: Ai TechnologiesB2B SaasGenerative ModelsLarge Language ModelsReact
3 Hours Ago
Remote or Hybrid
Ontario, ON, CAN
Mid level
Mid level
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
The Sportsbook Operations Manager will oversee Live Betting performance, optimize strategies, manage initiatives, and build collaborative cross-functional relationships to enhance customer experience.
Top Skills: Google SuiteLookerMS OfficeSigmaTableau

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account