The Primary Care Clinician Manager oversees clinical care and development, enhances communication, drives operational improvements, and manages clinician performance while providing patient care and participating in quality initiatives.
The Primary Care Clinician Manager (PCCM) is an integral member of the Clinical Leadership team and maintains oversight for clinical care, professional development, and practice administration. With the objectives of improving patient care & quality, facilitating practice communications and partnering with internal teams to improve our ability to recruit, train & develop providers, this role is critical to achieving our key objectives around talent development and practice advancement.
The role of a PCCM is to create both a learning and working environment that promotes lifelong learning, professionalism and outstanding clinical quality. PCCMs may be asked to travel on occasion, present at conferences or business development calls, and participate in and champion clinical initiatives or Quality Assurance / Quality Improvement projects.
The PCCM will work collaboratively with the VPC Leadership to provide stewardship of the practice.
Responsibilities:
- Leadership: Coach and mentor clinicians while fostering a safe, high-performing environment. Manage individual performance in collaboration with the Medical Director and TAO; take corrective action when needed. Conduct regular staff meetings to support engagement and growth. Drive operational improvements and clinician productivity. Serve as a strategic partner across the organization to support key initiatives
- Communication: Act as a liaison between clinical staff and leadership teams. Provide clear, timely updates and ensure two-way feedback mechanisms are in place. May assist in organizing content for huddles and meetings
- Clinical Quality (QA/QI): Partner with the Clinical Quality Team on QA/QI initiatives and annual reviews. Recommend improvements based on clinician feedback and patient satisfaction metrics. Deliver feedback to promote guideline adherence and patient safety.
- NP Supervision (If Physician): Serve as the supervisor of record for a dedicated group of Nurse Practitioners, per state and internal requirements
- Clinical Care: Dedicate at least 50% of time to patient care, with timely and professional documentation. Provide care for CCM-enrolled patients and model clinical excellence.
- Peer Review: Support the peer review process, audit charts, and deliver necessary clinician feedback.
- Other Administrative Tasks: Take on administrative projects as needed; occasional business travel may be required
Qualifications and Requirements:
- NP, MD, or DO with 5+ years of post training clinical experience (preferably in primary care)
- 2+ years of virtual care experience
- Preferred: 1+ years of clinical leadership (ideally in virtual care)
- Preferred: Experience in value-based care (VBC) models
- Strong relationship-building skills; able to influence without authority
- Decisive, collaborative, and skilled at gaining team buy-in. Proven ability to drive clinical quality and productivity
- Comfortable serving as the clinical voice of the practice
- Tech-savvy with Google Suite and clinical platforms
- Able to multitask and thrive in fast-paced settings
- Strong customer service focus
The United States new hire base salary target ranges for this full-time position are:
$89,580-$163,046 + bonus + equity + benefits
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
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About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
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Clinical Platforms
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