Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Collaboration with multiple layers of contacts within client organizations, including but not limited to CIO, CTO, Platform Engineering, SRE, Developer teams, and procurement to strengthen our overall customer relationship and better understand the goals and objectives they are trying to achieve.
Lead customer technical conversations presales engagement and own the technical strategy, execution, and opportunity through the sales cycle
Design and sell platform and hybrid cloud solutions across on-premises and hybrid environments, including software and infrastructure, leveraging OEM and thirdparty technologies aligned to customer outcomes.
Understand the company’s services offerings in all solution practice areas by attending company training and expanding knowledge through self-study.
Educate sales teams on container, automation, platform architecture and hybrid cloud solution selling, and key technologies through 1x1, team, and company training.
Staying current on new technology, trends, and market behavior by studying market trends and the industry landscape
Engaging in self-study and independent work in lab facilities to increase job-related knowledge and skills
Developing collateral, workshops, and other materials to assist with sales engagements
Developing cases in the SHI lab to support sales engagements
Behaviors and Competencies
Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
Skill Level Requirements
Proven experience designing and architecting cloud-native platforms, including Kubernetes and enterprise container-based environments (e.g. OpenShift, Rancher, Tanzu) across on-premises, hybrid, or multi-cloud environments
Deep understanding of modern DevOps and platform engineering practices (GitOps, CI/CD, DevSecOps, SDLC, Internal Developer Portal) combined with Day2 operational experience, including observability, reliability, upgrade and lifecycle management, infrastructure-as-code, automation
Extensive knowledge of Hybrid Cloud, DevOps, cloud-native ecosystem OEMs, third party technologies, and their value proposition to customers
Strong understanding of platform and cloud native reference architectures, OEM hardware and infrastructure reference architectures, third-party integrations, and relevant industry compliance requirements
Experience with cloud-native observability concepts, OpenTelemetry, Kubernetes monitoring, and observability OEMs, and AIOps
Familiarity with cloud native application security best practices and solutions including CNAPP
Excellent written and verbal communication skills, with the ability to engage both technical and nontechnical audiences
Attention to detail, organization, and follow-up skills
Initiative to research and resolve problems with a positive attitude
Exceptional relationship building skills with customers, partners, and internal stakeholders
Strong documentation skills, including system, application, and infrastructure diagrams and executive ready presentations.
Possess a real passion for technology
Expert technical knowledge of cloud-native platform and DevOps solutions
Other Requirements
Bachelor’s degree or equivalent experience
5+ years of experience in a technical role
3+ years of experience in a presales Solution Architect role
Travel to client locations required up to 20% for customer meetings, internal meetings or engagements, customer or partner sites, conferences and SHI offices
Flexibility to work extended hours to complete special projects
Preferred Certifications
Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD) or related Linux & CNCF certifications
Red Hat Certified Openshift Architect
Relevant professional certifications in related OEM categories including but not limited to Observability (Dynatrace, DataDog, Splunk, Elastic, etc..), GitOps/DevOps, Automation (Ansible), IAC (Terraform), Infrastructure/Containers, Platforms, CNAPP
If you do not have these certifications, it may be required within one year at SHI.
The estimated annual pay range for this position is $180,000 - $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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