Location: Remote
ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.
Simply put, wherever you find small businesses, you’ll find ERGO NEXT.
Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.
The Premium Audit Senior Manager leads premium audit operations, driving strategy and scalability across the full audit lifecycle. This role is responsible for ensuring regulatory compliance, operational excellence, and an exceptional experience through streamlined workflows and consistent audit integrity. By spearheading cross-functional initiatives and performance-driven leadership, you’ll ensure the team delivers phenomenal service, while maintaining the agility to simplify complex processes and scale the operation as the business grows.
What You’ll Do:
- Operational Execution & Compliance: Own the full premium audit lifecycle for WC and GL lines of business, managing pipelines, backlogs, and reconciliation workflows, while ensuring strict adherence to NCCI, WCIRB, and other state-specific regulatory requirements
- Leadership & Talent Development: Lead, coach, and develop a high-performing organization of managers and QA staff
- Quality Assurance & Risk Mitigation: Spearhead a comprehensive QA program to ensure accuracy in payroll and class codes, utilizing trend analysis to identify systemic errors and lead corrective initiatives
- Strategic Third Party & Financial Management: Manage external audit vendors by optimizing assignment strategies and performance standards; partner with Finance on spend analysis, budgeting, and cost-optimization across internal and vendor partners
- Customer Experience & Communications: Continuously enhance the audit customer journey to reduce friction, improve clarity, and increase audit completion rates
- Innovation & Product Partnership: Serve as the operational lead for audit system automation, partnering with Engineering, Product, Reporting, and Data Science to define requirements, conduct testing, and deploy AI-centric audit tools and features
- Data Strategy & Executive Reporting: Refine and deliver weekly, monthly, and quarterly reporting on production, quality trends, and organizational performance
- Cross-Functional Collaboration & Issue Resolution: Act as the owner for state inquiries and internal partners (Underwriting, Reporting, Claims, Compliance) to resolve regulatory escalations and system issues
What We Need:
- Bachelor’s Degree (Business, Accounting, or Insurance-related field preferred)
- 10+ years of premium audit experience with multi-state WC and GL specialization
- 5+ years of leadership experience, including management of managers and QA teams; strong leadership and mentorship abilities
- Excellent communication, decision-making, and problem-solving skills
- Advanced understanding of NCCI / WCIRB / other state regulatory rules; expertise in class code application, payroll validation, audit documentation, and premium accuracy
- Strong technical abilities and adaptability with varied and evolving technical systems (audit platform, proprietary tech, reporting, LLM, etc.)
Unstoppable Qualities:
- Advanced degree and/or designation (MBA / MS / CPA / etc.)
- Experience leading substantial product or technical implementations
- Prior vendor management experience
The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.
Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
NEXT Insurance Waltham, Massachusetts, USA Office
Waltham, MA, United States, 02451
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