Pre-Sales Solutions Consultant, Mirakl Connect

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com .

Mirakl in Numbers:

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

Your Impact

As a Solutions Consultant on the Mirakl Connect team, you will play a hybrid role spanning pre-sales consulting and post-sales onboarding. You will partner closely with Account Executives to understand customer needs and demonstrate how Mirakl Connect can help businesses accelerate marketplace growth.
During pre-sales you will lead discovery conversations, deliver tailored product demonstrations, address technical and functional questions, and help prospects understand the value of Catalog Transformer and the broader Mirakl Connect ecosystem. Once a customer signs, you will support a seamless transition into onboarding, ensuring that the solution sold can be implemented and used successfully, quickly delivering value.
As a trusted advisor, you will engage with senior customer stakeholders, uncover business challenges, connect customer priorities to Mirakl capabilities, and identify opportunities for expansion.
You will also contribute to the continuous improvement of our sales and onboarding motions by refining messaging, developing reusable assets, capturing market feedback, and leveraging AI and automation to scale a best-in-class customer experience.
This is a permanent position based in our Boston office, with 4 days on-site per week.
What You'll Do at Mirakl

• Partner with Account Executives throughout the sales cycle to qualify opportunities, understand customer needs, and define the appropriate solution approach.
• Lead discovery sessions with prospects and customers to uncover business objectives, current processes, pain points, technical requirements, and success criteria.
• Deliver compelling, tailored product demonstrations and presentations that connect Catalog Transformer and Mirakl Connect capabilities to customer business outcomes.
• Collaborate with Sales on proposals, responses to RFPs and RFIs, proof-of-concept planning, security and technical questionnaires, and other strategic deal activities.
• Work closely with Product, Engineering, Support, Partnerships, and Marketplace Operators to validate solution feasibility and ensure a smooth customer experience.
• Support the transition from closed-won to onboarding, ensuring that customer goals, requirements, solution decisions, and success criteria are clearly documented and communicated.
• Own or support the onboarding experience for Catalog Transformer customers, from kickoff through successful launch and early adoption.
• Create and maintain sales and onboarding assets, including discovery guides, demo flows, solution templates, playbooks, case studies, and customer-facing documentation.
• Capture customer and prospect feedback to influence product priorities, positioning, competitive insights, and go-to-market strategy.
• Leverage AI and automation tools, such as Salesforce, Dust, Claude, and Make, to improve sales effectiveness, documentation quality, solution consistency, and operational efficiency.
• Contribute to continuous improvement of the Solutions Consulting and onboarding motions by sharing best practices, analyzing performance, and reducing friction across the customer journey.

Qualifications

• 3+ years of experience in Solutions Consulting, Sales Engineering, Pre-Sales, Implementation, Professional Services, Customer Success, or a similar customer-facing SaaS role.
• Strong presentation and product demonstration skills, with the ability to tailor a message to different audiences and levels of seniority.
• Experience partnering closely with Account Executives and contributing to opportunity strategy, qualification, proposals, or RFP responses.
• Ability to manage multiple opportunities and customer engagements while maintaining a high level of organization and follow-through.
• Strong problem-solving skills and the ability to collaborate effectively across Sales, Product, Engineering, Support, and Partnerships.
• Experience working with Shopify, APIs, integrations, data flows, or other technical concepts relevant to SaaS implementations.
• Experience in marketplaces, ecommerce, retail, catalog management, product data, or digital transformation is a plus.
• Experience leveraging AI tools to improve productivity, sales effectiveness, or customer outcomes is a plus.

KPIs / Success Metrics

• Discovery, demo, and proposal effectiveness
• Successful handoff from Sales to Onboarding
• Time-to-Launch
• Customer Adoption and Activation
• Time-to-First Value
• Customer Satisfaction (CSAT)
• Quality and reuse of sales and onboarding assets
• Process improvement and operational efficiency

#LI-Hybrid
Below you will find the reasonably estimated annual On-Target Earnings (OTE) range for this role. OTE reflects total target compensation, reflective of base salary and variable compensation (e.g., commission or bonus) . Your starting compensation within this range will be based on your relevant skills, experience, and education, with any future adjustments informed by role scope, performance, and internal pay equity. In addition, Mirakl offers a wide range of competitive benefits including health, dental, 401(k) match plan, commuter, and PTO. Find out more about our benefits here .
OTE Pay Range
$82,500 - $104,500 USD
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews .