Jobs at Mirakl

Partners with Account Executives to qualify opportunities, lead discovery, deliver tailored product demonstrations, answer technical questions, support proposals and RFPs, and guide customers through onboarding. Collaborates across Product, Engineering, Support, and Partnerships to validate solutions, ensure successful implementation, capture market feedback, and improve sales and onboarding processes using AI and automation tools.

Own end-to-end customer onboarding for Catalog Transformer, from kickoff through launch and early adoption. Lead implementation workshops, demonstrations, training, and customer enablement while coordinating cross-functional teams, resolving risks, and advising on marketplace best practices. Partner with Sales and Marketplace Operators on expansion opportunities. Improve onboarding processes, documentation, and scalability using AI and automation tools while tracking launch time, adoption, satisfaction, and time-to-value.

Build business cases and financial models for enterprise marketplace opportunities, quantify growth and operational impact, present recommendations to C-level prospects, support complex sales deals, develop commercial frameworks, and create AI-enabled workflows. The role also involves executive storytelling, benchmark development, pricing and deal-structure support, and representing Mirakl externally.

Own global sales enablement strategy for Enterprise BDR and SMB AE/AM teams. Build onboarding, training, certifications, curricula, and coaching programs across the sales cycle. Partner with Sales Leadership, Talent Acquisition, and cross-functional stakeholders to improve ramp time, pipeline quality, conversion, and win rates. Deploy AI-enabled workflows and role-play programs, administer enablement platforms, and lead enablement execution for SKOs, QBRs, and other initiatives.

Provide advanced technical support for Mirakl’s SaaS marketplace platform and global clients. Diagnose complex issues using logs, APIs, SQL, and monitoring dashboards; manage client relationships; improve support processes and AI tools; monitor systems; and collaborate with developers, product managers, SRE, and customer success teams to resolve cases efficiently.

Own Mirakl’s partner strategy and relationships with global systems integrators and consultancies. Drive partner-sourced and partner-influenced pipeline, build SI and consulting go-to-market motions, create enablement and co-selling processes, launch joint marketing programs, and establish reporting frameworks to measure partner contribution. Collaborate closely with Sales, Marketing, and leadership to convert strategic partnerships into measurable revenue.

Build and execute territory sales strategies for Mirakl’s enterprise marketplace platform. Identify and engage new enterprise clients, develop executive relationships, manage complex full-cycle sales processes, and drive revenue through new logos, upselling, and cross-selling. The role targets retail and B2B organizations, requires experience selling to Fortune 500 companies and C-suite stakeholders, and involves travel as needed. This posting builds a talent pool for future opportunities rather than filling an active opening.

Lead the AI strategy, roadmap, architecture, and development of production-grade AI systems within a strategic business domain. Identify high-value opportunities, drive adoption and measurable business outcomes, establish evaluation, testing, guardrail, and observability practices, and mentor AI engineers and agent builders. Partner with product managers, business leaders, and end users to advance AI transformation while ensuring scalable, reliable, and maintainable solutions.

Future Business Development Representative opportunities at Mirakl involve researching enterprise prospects, identifying decision-makers, crafting targeted outreach, and partnering with Enterprise Account Executives on prospecting strategies. Representatives share outbound best practices, use AI to improve efficiency and commercial insight, and develop foundations for advancement into sales or other departments. Candidates should have strong communication and presentation skills, a growth mindset, and willingness to work onsite four days weekly in Boston. This is a talent-pool posting, not an active opening.

Lead and develop an Account Management team responsible for renewals, upsell, and cross-sell. Drive predictable renewal and expansion processes, forecast and mitigate commercial risk, act as escalation for high-risk deals, partner cross-functionally, and build playbooks while hiring and mentoring top talent. Manage own quota in a player/coach capacity.

Support AMER GTM by partnering with sales, marketing, finance, and customer success. Provide complex pricing models, build scalable automations across CRM and productivity tools, drive data quality and process improvements, and deliver quantitative analyses and actionable insights for leadership.