POS Quality Assurance Analyst

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About this Role:
As a QA Analyst on the Manufacturer Solutions Client Success team, you will be responsible for various operational aspects of support, analysis, and quality assurance related to GoodRx’sPoint of Sale (POS), patient access and affordability programs. You will ensure the accuracy of pharmacy claims data and proactively identify issues in data flow between GoodRx and its processing partners. This role requires strong collaboration across departments including Data Engineering, Business Intelligence, and Subject Matter Experts, ensuring accurate and timely claims data delivery for both internal and external stakeholders.

Responsibilities:

• Collaborate with internal subject matter experts (Business Intelligence, Data Engineering, Pricing Operations, Program Implementation, and Account Management) to develop robust processes and ensure accurate and timely reporting of pharmacy claims activity.

• Develop standard processes for auditing claims data on a recurring basis, identifying trends, patterns, discrepancies, and potential errors.

• Support audit requests by external partners and vendors by providing validated and structured data.

• Ensure data accuracy, reliability, and adherence to program business rules and benefit design; proactively identify and address data issues.

• Partner with Finance on month-end activities, reimbursement workflows, and revenue recognition.

• Collaborate with Sales Operations to support optimal sales pipeline reporting to Commercial leadership.

• Perform quality control on new program setups and requested updates.

• Maintain detailed records of testing activities, findings, and corrective actions.
   

Skills & Qualifications:

• 3–5 years of professional experience in complex QA environments involving pharmacy claims

• Healthcare and claims data experience preferred

• Proven ability to develop effective QA logic and testing methodologies.

• Excellent written and verbal communication skills and keen attention to detail.

• Deep understanding of claims adjudication engines and system logic variations across different adjudicators.

• Strong proficiency in SQL and tools such as Looker, Excel, and Google Sheets.

• Critical thinking skills and a creative approach to problem-solving.

• A strong curiosity and interest in healthcare technologies.

Education and Experience:

Bachelor’s degree preferred, or equivalent practical experience in a relevant field such as healthcare technology, pharmacy benefits, or data analysis.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

New York Office:

Santa Monica Office:

Other Office Locations:

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or [email protected] addresses.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.