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Information Technology
Owns customer relationships and outcomes for a portfolio of 10–25 B2B technology clients. Establishes trusted-advisor relationships, leads governance and success planning, monitors service delivery, manages risks and escalates concerns, coordinates across sales and service teams, tracks KPIs and SLAs, and drives continuous improvement, solution adoption, and account growth.
Top Skills:
Check PointCiscoEmcF5GainsightItilLean Six SigmaLinuxMicrosoftPalo AltoRsaVMware
Information Technology
Owns customer relationships and outcomes for a portfolio of 10–25 B2B technology clients. The role establishes governance, monitors service delivery, manages risks and SLAs, develops success plans and KPIs, advocates for customers, and coordinates Sales, Professional Services, Managed Services, and Operations. It also drives account value, growth, continuous improvement, and adoption of customer experience tools such as Gainsight.
Top Skills:
Check PointCiscoEmcF5GainsightItilLean Six SigmaLinuxMicrosoftPalo AltoRsaVMware
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Monitor and analyze security events, lead incident response and employee investigations, conduct digital forensics, communicate findings to stakeholders, build investigation tools and automated workflows, and improve security operations processes. The role requires Python scripting, SIEM experience, cloud security knowledge across AWS and GCP, and forensic analysis across macOS, Windows, and Linux.
Top Skills:
AWSFedrampGCPIso 27001LinuxmacOSNist Cybersecurity FrameworkPythonSIEMWindows
Design, develop, automate, and execute tests for Ethernet, optical, hardware, and software features on Nokia networking platforms. Maintain lab testing equipment, run Linux-based regression tests, troubleshoot defects, and collaborate with software, hardware, firmware, and product management teams to qualify components and ensure conformance to requirements.
The Ethernet and Optics Platform team is responsible for qualifying components and related features of the leading edge data centre, enterprise and CSP family of products. We are required to design, develop, automate and execute sophisticated tests to verify the conformance of features and their functionality implemented by Engineering against requirements specifications laid out by Product Management. We are responsible for driving the features to completion and will therefore have to interact extensively with Software, Hardware, Firmware and Product Management teams. Our team is the reason why Nokia has a reputation for quality.
- Help validate and qualify Media Dependent Adapter level components on new 7750 SR, 7250 and 7220 IXR, and 7330 SXR routers, including Ethernet and pluggable optical transceivers of various form factors
- Maintain and utilize various state of the art lab test equipment including traffic generators, optical measurement, impairment and cleaning devices using a good balance of hands-on and automation techniques
- Develop and enhance automated test cases to validate new h/w and s/w features in a Linux-based regression environment
- Troubleshoot issues and work closely with the functional area testers and developers from the software and hardware teams to investigate and resolve bugs
- Learn the industry's best practices in software development, configuration management and quality assurance design and automation
- Bachelor of Engineering degree in Computer Systems, Software, Electrical or Communications or equivalent
- Experience and knowledge of programming languages (preferably scripting languages such as TCL, Python, Perl, shell)
- A drive towards best practices and the best quality possible and a strong attention to detail
It would be nice if you also had:
- Knowledge and hands-on experience using Git.
- Familiarity with networking test tools (IXIA, Spirent, IPerf, Wireshark, etc.).
- Knowledge of Ethernet and optical transceivers, .
- Knowledge and hands-on experience with Linux file system, kernel, and partitions.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
