Build and operate AWS development, test, and production environments for AI healthcare products. Own scalable infrastructure, infrastructure as code, CI/CD, Kubernetes/EKS platforms, observability, access controls, incident response, third-party AI integrations, and cloud cost optimization. Support LLM and voice AI workloads, improve reliability and security, automate recurring operations, and collaborate with engineering teams across the US and India.
Job Summary
Access Healthcare builds AI products for revenue cycle management, including voice AI that works on behalf of provider groups and interacts with insurance companies to move claims to payment. We are looking for a Platform Engineer to support our product engineering team across development and production environments. The role is mainly on AWS and covers several integrated AI and third-party services. You will independently own technical initiatives from design through production operation, alongside engineering teams in the US and India.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Duties/Responsibilities
- Build, run and support development, test and production environments on AWS.
- Design and evolve scalable, reliable platform architecture, evaluate technical tradeoffs, and collaborate with product engineering on infrastructure and deployment decisions.
- Maintain infrastructure as code and keep environments consistent and repeatable.
- Own CI/CD pipelines and deployments, including safe releases and rollbacks.
- Operate and maintain container platforms (Kubernetes / EKS).
- Build and maintain infrastructure supporting AI services (LLM, speech, and voice) and third-party integrations, including service configuration, authentication, rate limits, monitoring, and vendor-related incidents.
- Establish observability, monitoring, and alerting; proactively identify reliability and performance risks, validate systems under load, and lead incident resolution and root-cause remediation.
- Manage access and permissions, and keep infrastructure and access changes traceable and auditable, in line with healthcare data security requirements.
- Resolve environment and access issues for engineers, and document and automate recurring work.
- Coordinate with the USA and India engineering team, with some overlap in working hours and a share of production support.
- Own cloud and AI service costs: track spend, set budgets and alerts, and continuously optimize usage (right-sizing, scaling, reserved capacity, LLM and API usage) to keep costs at the optimum level without affecting performance.
- Performs other duties as assigned.
Required Skills/Abilities
- Proven hands-on experience as a platform, DevOps, SRE or cloud engineer supporting production systems.
- Strong working knowledge of AWS (compute, networking, IAM, storage, managed databases).
- Experience with Terraform or similar, Docker, Kubernetes, and CI/CD tools such as GitHub Actions.
- Strong programming skills in Python or another backend language.
- Experience with observability and alerting tools.
- Ability to take ownership and deliver independently when requirements are unclear.
- Clear written and verbal communication, and experience working with teams across time zones.
- Hands-on experience with cloud cost management and optimization (for example AWS Cost Explorer, budgets, tagging, Savings Plans).
Education and Experience
- 7 + years of experience
- Experience running LLM or voice AI workloads in production.
- Experience in healthcare or other regulated environments (HIPAA, SOC 2).
- GitOps (for example Argo CD), multi-account AWS setup, SSO / identity tools such as Okta.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at a time.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate coverages, and convert prospects into policyholders. Representatives receive paid training and licensing support, work remotely, and follow a schedule including one weekend day. The role requires strong communication, persuasion, organization, PC proficiency, and a Property & Casualty license after hire.
Top Skills:
PcWired High-Speed Internet
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Leads GMP and quality system audits across manufacturing sites, farms, and processing facilities. Assesses compliance with pharmaceutical, supplement, medical device, cosmetics, food safety, and client standards; prepares detailed reports; mentors auditors; leads complex audits; and manages audit schedules and expenses. Requires frequent international and regional travel, strong analytical and communication skills, relevant credentials, and at least four years of related experience.
Top Skills:
21 Cfr 11121 Cfr 210/21121 Cfr 820CpgpCqaGfsiGmpIrcaIso 22716ExcelMicrosoft WordPcqiRabqsaRac
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Performs third-shift maintenance, repair, and construction work for plant and office facilities. Troubleshoots 480V three-phase electrical systems, plumbing, HVAC, and facility equipment; responds to trouble calls; performs drywall, painting, flooring, ceiling, lighting, custodial, and related repairs. Inspects plant-support equipment, records operating readings, interprets blueprints and schematics, uses hand and power tools, and may mentor or train peers.
Top Skills:
480V Three-Phase Electrical SystemsAir CompressorsBoilersExcelHvacMS OfficeMroPlumbingPowerPointScrubbersVacuum PumpsWaste Treatment EquipmentWord
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
