Pharmacy Automation Onsite Administrator - Boston, MA

Automation Onsite Administrator -  Boston, MA

The Automated Onsite Administrator (AOA) provides support for Omnicell solutions to ensure desired customer outcomes. This role builds and maintains the relationship between the client and Omnicell by consistently confirming the optimization and efficient use of the Omnicell systems.

Key Responsibilities

• Proactive management and administration of the Omnicell system for a customer.

• Manage the generation of reports following best practices and analyze or disseminate report information to appropriate resources

• Provide optimization services and analysis for customers. 

• Identify opportunities for inventory improvement.

• Retrieve and analyze data from Omnicell and various customer systems to create custom views.

• Conduct and manage the in-service training process of Omnicell products that includes analysis of training needs, creation of effective presentations and evaluation of re-training needs for customer’s end users.

• Continually evaluate/monitor customer’s satisfaction with systems

• Perform onsite triage and troubleshooting of Omnicell products, including minor repairs when needed.

• Coordinate required system enhancements, upgrades, and beta activities.

• Identify problems and coordinate tasks necessary to solve them. (This may include interdepartmental task coordination).

• Attend required training/meetings as needed for Omnicell or for customer.

• Maintain a positive working relationship with the customer.

What You Bring

Required Knowledge and Skills

• Proficiency with Microsoft Excel, gathering data from different sources and merging information into a single output.

• Strong management, presentation, planning and organizational skills.

• Excellent interpersonal communication skills, both written and verbal. 

• Able to build trust and rapport with customer departments in which they interact.

• A self-starter who can work independently.

• Ability to handle multiple projects at one time.

• Ability to present to various levels in an organization from newly hired technicians to department chiefs.

Basic Qualifications

• Active National Pharmacy Technician Certificate (PTCB/CPhT/EXCPT)

• Active State Board of Pharmacy Technician License / Registration for your resident state of MA

• 2 years of experience within a hospital (healthcare) or hospital medication inventory / materials management environment.

Preferred Knowledge and Skills

• Associate’s degree

• In-depth knowledge of Omnicell products.

• Knowledge of acute-care distribution of medications and/or supplies.

Work Conditions

• Hospital Pharmacy setting

• Able to commute daily to assigned site: 1 Boston Medical Center Pl, Boston, MA 02118

• Working hours: Monday to Friday, Day or Mid Shift  (customer may request different shifts if project required) 

• Hazardous medications

#LI-JC1

#LI-Boston, MA

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do. 

Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected]. 

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.