The Personal Lines Account Manager manages insurance clients, handling inquiries, renewals, and ensuring service efficiency. Responsible for fostering client relationships and processing necessary paperwork.
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team. This position will report to our agency located in Southborough, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.
Responsibilities:
- Provide back-up support on all PL workflows to the account management team on an add needed basis including:
- Enter and maintain accurate client information into agency management system
- Generate Binders and Evidence of Insurance
- Learn and assist with MA registry forms and processes
- Manage assorted administrative tasks related to pl account maintenance
- Partner with our account managers to assist and follow up on personal lines processing tasks
- Assist with various personal lines policy changes
- Provide back up to front office administrative team on as as needed basis
- Actively engage in learning; study industry trends
- Seek out self-directed learning to increase industry knowledge
Qualifications:
- Minimum High School degree
- Strong interpersonal skills and ability to effectively communicate via phone or email
- Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
- Self-directed with good decision making and time management skills
- Proficient PC skills; knowledge of insurance software including AMS360
- Knowledge of the MA Registry forms and procedures
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
Top Skills
Ams360
Similar Jobs
Insurance • Transportation
Assist clients with insurance needs, manage policy changes, handle renewals and service requests, and maintain positive client relationships.
Top Skills:
EpicMS OfficeProperty & Casualty License
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Manage and grow a portfolio of strategic food and beverage accounts by providing tailored solutions, advocating for clients, and collaborating with internal teams to enhance operations and performance.
Top Skills:
PaymentsSaaSTechnology Solutions
Aerospace
Lead the design of hypersonic flight test vehicles, coordinating teams and managing timelines to ensure compliance with engineering best practices and customer requirements.
Top Skills:
Cad (Solidworks Or Nx)CfdFeaNastran
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
