People Operations Manager

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

We’re hiring a People Operations Manager to own and scale the core People programs that support our growing team. This role sits at the intersection of systems, programs, and employee experience. You’ll be responsible for critical People infrastructure such as compensation operations, People systems (Rippling, Lattice, Sequoia), leave management, performance cycles, and engagement surveys. You'll report directly to the Head of People and you’ll partner closely with department leaders to design People processes that deliver a thoughtful and positive Assembler experience.

This role is based out of our San Francisco or New York City office and will require coming in office 3x per week (Monday/Thursdays + 1 day of your choice).

• Compensation operations. Own comp benchmarking and support comp reviews, partnering closely with the People team and Finance to ensure alignment with our compensation principles and philosophy.

• Performance cycles. You’ll help drive perf cycles end-to-end (from timelines to calibrations and communications) and enable managers on how to conduct effective reviews with their teams.

• Engagement and feedback. you’ll partner with the People team to launch engagement and pulse surveys and work with leadership to turn feedback into meaningful improvements to the Assembler experience.

• People systems & vendors. You’ll be the day-to-day owner of our People systems (e.g. Rippling, Lattice, Sequoia) and vendor relationships, ensuring our systems scale smoothly as we grow.

• Leave management. Manage end-to-end leave programs across states, ensuring compliance while providing clear, empathetic guidance to Assemblers throughout the leave cycle.

• and more! This isn’t a comprehensive list as this role spans a wide range of People initiatives. The important thing is that you care deeply about the Assembler experience and want to help own and improve the People systems and programs that support it.

• 3+ years of experience in People Operations, HR, or similar roles

• Experience owning HRIS systems (Rippling experience a plus)

• Prior experience running performance cycles and engagement surveys

• Experience managing leaves and navigating multi-state compliance

• Strong written and verbal communication skills

• Comfort operating in ambiguity and making thoughtful tradeoffs with limited precedent

• Experience with compensation benchmarking and running annual compensation cycles

• Payroll and benefits administration experience

• HRBP experience

The estimated base salary range for this role is $130,000 - $175,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Our U.S. benefits

• Generous medical, dental, and vision benefits

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

• Paid parental leave

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.