Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death. At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.
We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.
We’ve built a strong network of clinicians, suppliers, health plans, and patients that we serve every day—but we’re ready to amplify our story in a bigger, more systematic way. That’s where you come in.
What You’ll Do
- Payor Onboarding & Implementation - Lead implementations of Parachute’s Payor Suite, connecting health plans with suppliers and health systems to ensure timely servicing and peace of mind for health plan members. Serve as the primary point of contact for health plan stakeholders during the onboarding process. Employ project management skills to ensure all partners follow best practices, deliver on time, and make full use of the tools available.
- Activations - Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience. Retain clients by using feedback and data to identify at-risk behaviors and proactively engage with clients to provide solutions.
- End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support
- Integrations - Become an expert in Parachute Platform interoperability, connecting directing with health plans, benefit managers, suppliers and clinicians to create a closed loop system so nothing falls through the cracks. Serve as a trusted guide to partners by clarifying how Parachute fits within broader digital health and EMR landscapes, helping them navigate the intersection of policy, technology, and operations.
- Data Reporting - Develop and share insights externally to partners and collaborate on opportunities/challenges cross-functionally
- Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective, involving close collaboration with Customer Success, Account Management, Product Marketing, and other teams
- New Product Launches - Directly influence the development of a new product in the healthcare ecosystem by providing actionable feedback to our product teams, be a key contributor in shaping the future of Parachute’s Payor Suite
About You
- Process oriented; develop roadmaps to operationalize account strategy
- Naturally inquisitive with a strong desire to learn. Comfortable navigating uncertain or undefined territory with resilience and resourcefulness.
- Problem solver; adaptable with a relentless solutions mindset
- Demonstrated leader and self-starter within a cross-functional team
- Strong communicator who can extract and synthesize info from experts
- Customer centric with expertise in account or client management
- Fast-learner who can come up to speed on detailed topics quickly
Requirements
- Passionate about improving patient outcomes in the healthcare space
- Minimum 2 years in consulting or project-based work in healthcare
- Customer-facing experience within healthcare, focusing on institutional players (hospitals, health systems, payors) preferred
- Prior software or SaaS experience highly preferred
- Willingness to travel at least once a quarter, dependent on customer and company needs
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Remote-First Company with the option to work at our office located in New York City
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
- Annual stipend for education and development
Base Salary
75-120k
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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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