Payment Operations Senior Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We are looking for a Payment Operations Senior Specialist to join our Regional Operations team to help our customers send and receive money faster, easier, and cheaper than ever before. Payment Operations Senior Specialists play a crucial role in supporting the broader Servicing team in reaching its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities, managing integrations, and consistently supporting Payment Operations in reaching the SLA’s , Senior  Specialists help our customers globally. The role gives a unique opportunity to learn how a cross-border environment functions, and impact customers on an international scale.

• Provide daily support to the stakeholders involved in the launch, maintenance and improvement of currencies owned by Swift team;

• Maintaining consistent and high level execution of recurring responsibilities within the Swift domain;

• Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimization;

• Coordinate new products/partners set-up, testing and launches from operational side;

• Investigating, solving and escalating any issues connected to Swift domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;

• Following operational procedures and keeping track of critical updates;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

• You place customers first and you make no compromise on this.

• You’re accurate and pay attention to detail. You enjoy owning your work and taking charge on projects when needed.

• You are able to drive initiatives and coordinate and manage projects.

• You have experience in contributing to operational or cross functional projects that drive efficiency and scaling of manual work.

• You are familiar with process improvement methodologies and know how to use them in your work.

• You have basic Excel and Looker skills to find, analyze and query data.

• You’re a clear and honest communicator, persuasive and adaptive to different audiences.

• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued.

• You’re proactive and a great relationship builder.

• You are flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.

• You’re able to build a narrative from data to influence decisions.

• RSU's in a rapidly growing company

• Salary: $70,720

• An annual self-development budget

• Medical, dental, & vision insurance – including HSA and FSA options

• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

• Flexible working model – a mix of working from home and from the office

• Relocation expenses covered

• 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

• A paid 6-week sabbatical leave after four years

• 18-weeks of paid parental leave, after a year with us

• 401k with up to a 4% employer match

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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