NorthAm Payment Operations Senior Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a NorthAm Operations Senior Specialist to join our team.: 

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. You have the unique opportunity to maintain and improve money movement processes for customers in North America.

Here’s how you’ll be contributing to the Operations Team

• Provide daily support to the stakeholders involved in the launch, maintenance and improvement of currencies owned by Emerging Markets Squad;

• Maintain consistent and high level execution of recurring responsibilities within the NorthAm domain;

• Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimization;  

• Coordinate new products/partners set-up, testing and launches from operational side;

• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in - and outside of the organization (from Finance to Compliance and beyond);

• Own training, communication and documentation of  the North America Currencies Operations domain;

• Act as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;

• Act as first point of contact for NorthAm currencies in Payments Operations organization as well as Product teams.

• You are flexible with your working hours to work with teams in different time zones

• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision

• You enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail and you have a proven track of delivering impactful projects

• You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team

• You understand operational risks and are able to mitigate them proactively

• You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to

• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback

• You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers

• Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn

• You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work

• RSU's in a rapidly growing company

• Salary: $73,000

• An annual self-development budget

• Medical, dental, & vision insurance – including HSA and FSA options

• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

• Flexible working model – a mix of working from home and from the office

• Relocation expenses covered

• 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

• A paid 6-week sabbatical leave after four years

• 18-weeks of paid parental leave, after a year with us

• 401k with up to a 4% employer match

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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