The Payment Operations Manager will drive activation and utilization of the TowPay payment solution, manage customer relationships, ensure risk management, and collaborate with sales and product teams to enhance the payment processes.
About Autura
Autura is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses. Our integrated product suite spans dispatch, impound management, compliance, and payments — giving operators a single platform to manage their entire operation.
The Opportunity
Autura Verified Payments (AVP), Autura's integrated payment solution, Which includes TowPay, represents one of our most significant growth opportunities — and we're looking for a Payment Operations Manager to own it. This is a senior individual contributor role sitting at the intersection of customer success, revenue, and product. You'll be responsible for driving both the activation of AVP across our customer base and maximizing how deeply it's used once live. You'll bring a strong payments background — ideally from a vertical SaaS environment — and know how to move the needle in a business where integrated payments are both a product and a revenue driver.
AVP Utilization & Expansion
- Once customers are live, drive adoption of AVP across transaction types, locations, and workflows
- Partner with other customer facing teams to embed payments into customer habits and workflows
- Identify underutilizing accounts and develop targeted engagement strategies to increase volume and depth of use
- Serve as the subject matter expert on AVP best practices for the broader Customer Ops team
Fraud & Chargeback Risk Management
- Act as the primary liaison between Autura's finance team and customers on chargeback disputes, fraud flags, and risk escalations
- Help customers understand their risk exposure and adopt practices that reduce chargebacks and protect their payment standing
- Work cross-functionally to ensure Autura's risk policies are communicated clearly and applied consistently
Sales Collaboration
- Partner with sales teams across Autura's product lines to ensure AVP booking estimates are grounded in realistic activation assumptions
- Support smooth customer handoffs from sales to implementation by establishing clear expectations around the payments onboarding process
- Provide deal-level input on payment-related questions and customer readiness
Product Feedback Loop
- Synthesize customer feedback and field observations into structured, actionable input for the product team
- Serve as the voice of the customer on payments — surfacing friction points, feature gaps, and competitive context that should inform roadmap priorities
What We're Looking For
- 6–10 years of experience in payments, payment operations, or a closely related field
- Hands-on experience with integrated payments inside a vertical SaaS business — you understand how payments fit into a broader software workflow, not just as a standalone product
- Proven track record of driving payment adoption and utilization, not just implementation
- Familiarity with chargeback and fraud management processes in a SaaS or fintech context
- Strong cross-functional collaborator — comfortable working across Customer Success, Finance, Sales, and Product
- Data-driven and organized, with the ability to manage a pipeline of accounts and activation activities simultaneously
- Excellent communicator who can translate payment complexity into clear guidance for customers and internal teams
- Self-starter mindset with the ability to build structure and playbooks in a scaling environment
Nice to Have
- Experience in the towing, fleet, field service, or adjacent industries
- Familiarity with ISV/PayFac payment models
- Experience enabling or coaching non-payments colleagues to support payments-adjacent conversations
Who We Are & Benefits
Autura is committed to providing modernized benefits and a culture where people do their best work.
- Competitive compensation
- Comprehensive medical coverage, including company HSA contributions
- 401(k) with a 4% company match
- Open/Unlimited Paid Time Off
- Remote-first flexibility, with meaningful in-person time as your team needs
Autura is dedicated to creating an equitable, inclusive, and supportive work environment
that brings people together from diverse backgrounds, experiences, and perspectives.
We purposefully cultivate a workplace where team members can thrive authentically
and tenaciously to innovate, grow, and achieve both individual and shared goals. We
recognize that creating an inclusive environment requires continuous effort and a
willingness to adapt. As we continue to grow, we will proactively adapt our practices to
embrace the diverse future ahead, promoting a culture of opportunity for all.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity on our team. We do not
discriminate on the basis of race, color, religion, sex, national origin, gender, sexual
orientation, age, disability, veteran status, or any other legally protected status.
Please note that this list is not exhaustive, and your job duties and responsibilities may
be modified, expanded, or reassigned at the discretion of the company, based on
business needs
We are an equal opportunity employer and value diversity on our team. We do not
discriminate on the basis of race, color, religion, sex, national origin, gender, sexual
orientation, age, disability, veteran status, or any other legally protected status.
Please note that this list is not exhaustive, and your job duties and responsibilities may
be modified, expanded, or reassigned at the discretion of the company, based on
business needs
Top Skills
Chargeback Management
Payments
SaaS
Autura Boston, Massachusetts, USA Office
Boston, MA, United States, 02364
Similar Jobs
Information Technology
Support compliance with government security requirements, conduct assessments, develop remediation plans, and document security requirements using a GRC platform.
Top Skills:
APIsCloud Service Provider ComplianceCmmcDocumentationGrc PlatformNist 800-171Ssp
Information Technology
The Senior Industry Advisor focuses on leveraging retail industry expertise to guide client technology decisions, drive strategic initiatives, and foster partnerships while educating sales teams and promoting organizational growth.
Top Skills:
Information Technology
Fintech
As a Quality Engineer II, you will lead QA efforts, design test strategies, and ensure software reliability, collaborating with teams for quality delivery.
Top Skills:
.NetAppiumC#JavaJavaScriptJmeterJqueryJSONJunitLoadrunnerPythonSeleniumSQLT-SqlTestngXML
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
