Payment Operations Manager

Help us build a luxury-focused fintech in the Travel Rewards space!

Taekus is looking for a Payment Operations Manager to own and scale our payment operations function, ensuring smooth day-to-day execution while building out the right processes for long-term growth. As a fast-growing fintech with $70m revenue-run-rate and thousands of customers, we’re expanding our sponsor bank partnerships and scaling our credit and debit card programs.

This is a fintech payment operations role focused on partner bank relationships, payments, and card program management - not traditional retail branch operations. We need someone with a strong understanding of banking fundamentals, paired with the hustle and flexibility required to thrive in a startup environment.

Your Responsibilities

• Lead ongoing management of sponsor bank relationships

• Create and manage payment operations processes for disputes, overdrafts, reconciliations, and escalations

• Track and coordinate customer disputes to ensure compliance with network and government regulations

• Monitor and manage overdraft activity, partnering with the CX team on resolution and customer communications

• Collaborate with the CX team to handle banking operations-related support tickets, ensuring timely resolution and a premium client experience

• Serve as the operational point of contact for sponsor banks and internal teams, ensuring strong communication and alignment

• Build scalable processes and reporting to track key operational metrics
  

What you Bring to the Table

• Bachelor’s degree or equivalent experience

• 3–5 years of experience in payment operations, bank operations, payments, or fintech, ideally with exposure to demand deposit and credit card programs

• Strong understanding of banking fundamentals (payments, deposits, disputes, overdrafts, reconciliations, etc.)

• Deep understanding of ACH, wire, and card payment networks and their operational processes.

• Prior experience working with or managing sponsor bank relationships is a strong plus

• Exceptional organizational skills with the ability to build processes from scratch in a fast-paced environment

• Strong cross-functional collaboration skills—you thrive working closely with CX, compliance, product, and external partners

• Entrepreneurial mindset with the ability to balance hands-on execution and strategic process building

You’d love this job if:

• You want to play a key role in building the payment operations function from the ground up

• You thrive in fast-moving startup environments where priorities shift and speed matters

• You care about delivering a premium client experience while keeping banking fundamentals strong

• You love to travel and want to work remotely
  

About Taekus

Taekus is a 6-year-old luxury financial services company that offers travel rewards credit cards, debit cards, and other banking services for the affluent market. We currently process $3B+ annually in transactions and operate as a highly profitable company. With a lean team of under 20 employees, we’re undergoing tremendous growth as we redefine the premium banking and rewards experience.