Payment Lifecycle Analyst

Job Description
As a Payment Lifecycle Analyst within JPMorgan Chase you will support the end to end billing process for the Global business units within Corporate and Investment Banking, Markets and Investor Services. Primary functions include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery.
Job Responsibilities

• Process tasks with meticulous attention to detail, aiming for \"zero defects\" or error-free work
• Work under the guidance of a manager to ensure the team meets predefined goals related to service level agreements (SLAs), standard operating procedures (SOPs), and key performance indicators (KPIs)
• Consistently track and report \"Metrics That Matter\"
• Handle critical client escalations concerning billing-related issues
• Regularly prepare and report on business reviews
• Collaborate with operations teams, regional/LOB partners, functional groups, risk, and technology contacts to achieve current billing operations targets
• Learn and understand the systems used, processes performed, and reports completed, with a strong grasp of operational risk/control
• Identify opportunities to prevent client-impacting errors
• Assist in the design, testing, and project planning for new automation efforts and process improvement initiatives
• Actively participate in FAST meetings and team huddles, and escalate issues to management in a timely manner

Required qualifications, skills, and capabilities

• Bachelor's degree
• Minimum of 4 years in banking operations and financial services
• Proficiency in mainframe and common PC-based software packages, including MS Access, Excel, Word, and PowerPoint
• Must be a team player with strong attention to detail, capable of meeting tight deadlines and working independently within a team framework

Preferred qualifications, skills, and capabilities

• Understanding and experience with MS Excel, SQL, Robotic Process Automation (RPA), or Intelligent Solutions such as UI Path and/or Alteryx is advantageous
• Experience in Billing Operations or related fields is considered a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.